Customer Service Agent Part Time

Responsibilities

• Receives a standard number of inbound phone calls on active/inactive accounts from NMAC/IFS Customers or Businesses, NMAC/IFS Dealerships, and/or Third Parties (Other Financial institutions, insurance companies, etc.) resolving inquiries, handling complaints, and walking them through the correct process according to their original request.
• The agent will have to identify the current Account status for appropriate action on both Retail and Lease NMAC/IFS phone calls regarding a Total Loss incident, Vehicle Damage, Titles, End of Term, Interest rate, Post Maturity Date, and other subjects
• Maintains a Quality Standard on all phone calls received/made guaranteeing a minimum overall average percentage of 85% following our Call model to assure all Compliance, State, and Federal regulations are within guidelines.
• Must be able to utilize all tools and resources available to proactively resolve our Customer's concerns and prevent any further callbacks.
• Follow all Adherence guidelines to achieve a minimum target of 95%

Requirements

• High School Diploma; BA Degree preferred
• Knowledge of Excellent Customer Service Techniques (Call Center based preferably)
• Fluent English (Mandatory)
• MS Office Intermediate
• Basic understanding of the auto finance industry.
• Empathetic with difficult situations
• Active Listening
• Customer Focus
• Good Grammar and Communication Skills
• Problem-Solving and Negotiation Skills
• Schedule:
• Availability to work 36 hrs per week
• Schedules could fall within the time frame (8:00 am to 3:00 pm or 1:00 pm to 8:00 pm) from Monday to Friday, and Saturdays from 8:00 am until 2:00 pm
• Aguascalientes Aguascalientes Mexico

Additional Information

Location: Aguascalientes Job Schedule: Full-time On site Education Requirement: High school diploma The position is responsible for providing excellent and efficient quality service in inbound calls from Customers/Businesses that own a vehicle through Nissan Motor Acceptance Corporation (NMAC) or Infiniti Financial Services (IFS) in regards to any inquiry, complaint, and/or question they have regarding their loan and/or lease accounts (Including technical Support assistance to the NMAC/IFS Website). Also providing such service to NMAC/IFS Dealerships, Insurance Companies, and/or 3rd Parties (i.e. Other Financial Institutions) inquiring on subjects like Payoffs, Total Loss, Vehicle Damage, Titles, and others. The majority of the calls are in English but there might be a few calls in Spanish.

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