Quality Assurance Executive (Cleaning Industry)

About the role

Job Description & Responsibilities: Ensure all cleaning operations strictly follow company Standard Operating Procedures (SOPs) and industry standards Conduct routine and random site inspections to assess cleanliness, hygiene standards, and staff performance Maintain comprehensive records of inspection results, issues identified, and actions taken Report service gaps and operational issues promptly to the Resident Manager and Operations Team Collaborate with the Operations Team to implement corrective and preventive actions (CAPA) Identify recurring issues and support continuous process improvements to enhance cleaning quality Assist in reviewing and updating SOPs as needed Provide on-the-ground support during audits or client site visits Recommend and coordinate retraining sessions for cleaning staff when quality standards are not met Participate in onboarding and training sessions for new cleaning personnel, focusing on quality standards Investigate and document customer complaints, determine root causes, and recommend resolutions Track and analyze trends in inspection data to propose improvements and reduce non-conformance rates Ensure availability and proper use of cleaning materials and equipment as per standards Support the evaluation and implementation of new cleaning tools, products, or technologies Foster a culture of accountability and excellence in cleaning performance across all teams Job Requirements: Minimum Diploma holder; Fresh graduates are welcome to apply Strong observational, reporting, and analytical skills Bilingual preferred (spoken and written) to effectively communicate with diverse teams Proficient in Microsoft Excel, Word, and PowerPoint Strong interpersonal skills with the ability to work independently and as part of a team Detail-oriented with a proactive approach to problem-solving

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at BESTWAY CLEANING SERVICES PTE LTD? Share your experience