Analyst II, Business Systems Analysis

About the role

As a Business Systems Analysis Analyst II , you will provide business and technical support to assigned clients, acting as a key point of contact for services, change requests and escalations. You will translate business needs into technical solutions, ensure SLA adherence, and support revenue ‑ generating initiatives.

Responsibilities

• E stablish a positive rapport with the client(s) to develop and maintain long-term relationships, to understand the client's business, their objectives and expectations, and to gain experience in acting as go-to person on all aspects of services and support for assigned relationships.
• Assists in the evaluation process of the client's business requirements, effort estimation, and guiding the client to utilize standard solutions while maximizing revenue. Supports higher level analysts on sub-components of major initiatives.
• Participates in converting the client's business requirements into detailed technical specifications and learns how to present them internally and externally while securing requirement sign-off.
• Gains and maintains knowledge of how to identify critical business impact issues from Help Desk.
• Assists with documents and maintenance to the clients' system environments by keeping records of client functionality, environment, and client specific documentation while providing more senior levels for review and feedback.
• Participates in release management between Service Desk, Compliance and Project as well as client activities such as Payment Card Industry audits and internal projects, ensuring that code release doesn't negatively impact client operations.
• Takes part in execution of simple project/development work plans and learns to revise them as appropriate to meet changing needs and requirements.
• Occasionally acts as 24x7 first line Service Desk support, as requested, and monitors adherence to Service Desk SLAs (Service Level Agreements).
• What you bring:
• Bachelor's degree in IT or related field
• Typically 4+ years of relevant experience in financial services software
• Experience in analysis, programming and issue resolution , problem solving, detail oriented, as well as the ability to troubleshoot errors with clients
• Knowledge of card payments, transaction processing and client systems
• Basic Programming and analysis of financial services software a plus
• Language Skills - Advanced knowledge of English, written and verbal (C1 - C2)
• Excellent communication skills
• Required on-call support for issues (on a rotating schedule)
• Working schedule would coincide with US hours to start 2:00 pm - 10:00pm CET= 8:00am - 4:00 pm EST

Requirements

• Experience wit h IBM Tools, SQL
• E xperience in financial services software and solutions programming, installation, certification, issue resolution, business, requirements gathering, technical design, technical presentation, experience in writing and analyzing
• IT Infrastructure Library (ITIL) and/or Project Management Professional (PMP) or equivalent certification a plus
• What we offer you:
• At FIS, we are as committed to growing our employees' careers as our own business. We offer:
• Opportunities to innovate in fintech
• Inclusive and diverse team culture
• Option to work fully remotely with all necessary equipment provided (laptop, monitors, accessories)
• Professional development via internal training platforms and LinkedIn Learning
• Competitive employment contract with benefits: private healthcare (also for family), life insurance, pension plan, lunch and sports card
• A work environment built on work ‑ life balance principles
• Privacy Statement
• FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice .
• Sourcing Model
• Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of ou

Benefits

Additional Information

The world of finance moves fast. At FIS, we're faster. Our teams are empowered to learn, grow, and make an impact - in their careers and communities. We deliver innovation that advances the way the world pays, banks and invests. If you want to grow personally and professionally, we'd like to know: Are you FIS?

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