Business Analyst - Product Operations

About the role

Full time, 18 month fixed-term opportunity, based at our head office in Melbourne Enjoy turning complexity into clarity? The Business Analyst is a key role within our Ancillary Products team, reporting to the Product Operations Manager. Working closely with many cross-functional teams, the Business Analyst will ensure the Ancillary Products documentation and knowledge can be relied upon for planning, decision making and delivery. To enable efficient, scalable product delivery, you'll translate complex processes into detailed process maps and workflows, define business requirements and create clear user stories, capture and structure business rules and build out SOPs. Integral to the role is maintaining accurate, up-to-date documentation and ensuring consistent governance to enable an always-on, high-performing product lifecycle. To be considered, key skills will include: 3-5+ years as a Business Analyst or similar role. Very strong process mapping and documentation skills, with the ability to synthesise complex information into clear, simple outputs. Strong communication and structured thinking. Experience with tools such as Miro, Confluence, Jira, or similar. Experience in the aviation industry and a technical background to understand relevant technology applications, technical solutions and system architecture would be advantageous. We're a dynamic team with a strong, positive culture. We're looking for someone with a can‑do attitude who enjoys collaborating and contributing to a great workplace. Self-starters who can navigate ambiguity and embrace change will thrive. Your Life At Jetstar Is Unlike Any Other Put the craft in aircraft: There's a new fleet of A321LR NEO's waiting for your arrival. Beyond Jetstar, our teams get exposure to projects related to the Qantas Group's A320/1, B787 and A321 Freighters. Live the travel dream: You and your nominated travel companions can takeoff more with our famous Qantas Group Staff Travel discount. Make work feel like a holiday: Join a fun, driven team where work feels like a holiday. Our people take every opportunity to takeoff together and find ways to help their teammates soar. There's a place for everyone at Jetstar : For us, travel and meeting new people go hand in hand. We invite our people to get involved in various Employee Network Groups that play an important role in creating our inclusive and supportive culture that we are fiercely proud of. We believe that teams with a diversity of ideas and experiences are more creative, innovative and solve problems quickly. We welcome applications from anyone who wants to takeoff with us. If you have support or access requirements, just reach out and let us know what you need. We're Jetstar. Let's takeoff together We can't wait to hear from you. Apply now Applications close Monday 6th July, 2026.

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at Qantasgroup? Share your experience