Senior Residential Claims Expert - High Net Worth (PCA - Field & Desk)

About the role

As part of TD Bank Group, one of Canada's largest financial institutions, at TD Insurance, we care f

Additional Information

Work Location: Montréal, Quebec, Canada Hours: 35 Line of Business: TD Insurance Pay Details: 79 100 $/$79,100 - 111 700 $/$111,700 CAD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role. Job Description: Take Ownership. Lead Complexity. Be Recognized. Are you an experienced claims specialist ready to step into a role where your expertise truly matters? At TD Insurance, we are actively seeking top-tier claims specialist to join our Private Client Advice (PCA) team -The TD Insurance Private Client Advice (PCA) claims Residential team supports clients who are part of the high-net-worth insurance program. These clients have assigned Private Account Managers that work closely with them. This is not a standard claims role. This is a career move for seasoned professionals who thrive on complexity, autonomy, and influence. What Sets This Role Apart Lead complex residential claims across a wide range of severities - from large-loss files ($250K+) to lower-value claims - all managed with the same exceptional level of precision, discretion, and high-touch service expected by high-net-worth. Operate with a high degree of autonomy, judgment, and ownership, where your expertise directly drives claim strategy and outcomes. Deliver a premium, relationship-driven experience to a sophisticated client base with elevated expectations. Combine field investigations and strategic file management, giving you both visibility on-site and influence behind the scenes. Be recognized as a true subject matter expert, contributing beyond your files and influencing best practices across the team. Customer Lead the end-to-end management of complex residential claims, from investigation to resolution. Conduct on-site investigations, meeting clients, experts, and stakeholders. Deliver a high-touch, discreet experience aligned with high-net-worth. Take ownership of negotiations and settlement strategies, balancing client needs and risk. Act as a trusted advisor during critical and sensitive situations. Shareholder Apply strong risk assessment and financial discipline on high-exposure and complex files. Ensure defensible decisions and audit-ready documentation aligned with regulatory and internal requirements. Drive quality outcomes, cost control, and leakage prevention. Influence claims strategy as a recognized expert in complex file management. Contribute to continuous improvement initiatives and best practices. Employee / Team Collaborate with internal stakeholders, vendors, and industry experts to deliver optimal outcomes. Share your expertise and elevate team capability and knowledge. Build strong, trusted relationships with Private Account Managers and leadership. Demonstrate leadership through ownership, influence, and accountability. Contribute to a high-performance, inclusive team environment. Experience & Education 5+ years of experience handling complex residential or property claims. Valid AMF Claims Adjuster License (mandatory) . Valid driver's license (mandatory) . Proven ability to manage high-value, complex, and sensitive claims with sound judgment. Strong communication, negotiation, and stakeholder management. Experience working with high-net-worth clients and delivering a tailored, premium service approach. Ability to engage with senior stakeholders and influence. Why Top Talent Joins TD A role where your expertise is visible, trusted, and fully leveraged. Real complexity - not repetitive files Competitive compensation aligned with market expertise. Career growth into senior, strategic, or leadership role. A stable, reputable organization with strong growth and. Who Is This Role For This role is designed for professionals who: Are already strong, experienced claims specialists looking for more complex mandates. Want to move beyond routine files into high-value, high-impact cases. Are ready to be trusted, visible, and influential in their role Take pride in owning decisions, outcomes, and client relationships Ready for Your Next Move? If you're looking for a role where your expertise is challenged, recognized, and truly valued, this is your opportunity. This is not just another claim's role - this is where experts grow #LI-TDI #IN-TDI

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