Duty Manager

About the role

Oversee the day-to-day operations of the hotel, ensuring all departments are functioning efficiently. Address operational issues and make decisions to resolve any challenges or discrepancies that may arise. Provide exceptional guest service and handle guest inquiries, requests, and complaints effectively and in a timely manner Provide training and coaching to staff on service standards, procedures, and safety protocols Responsible to keep all Front Office Standards and Procedures in line with the Policies and Procedures To ensure the proper follow-up of the room requests and coordination with Housekeeping regarding the priorities in room cleaning. Knowledgeable in company policies, guest service standards, and emergency procedures to ensure safe and efficient hotel operations. Implement guest service strategies and initiatives to improve the overall guest experience. Take proactive measures to maximize revenue, such as upselling rooms, promoting hotel amenities, and managing rates and inventory. Ensure compliance with safety and security procedures, including fire safety, emergency response, and health regulations. Conduct regular performance evaluations provide feedback to staff members to ensure continuous improvement. JOB REQUIREMENT Minimum of 3 years in Front Office experience in a similar capacity. Knowledgeable in Front Office Operations and Opera PMS.

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Company Intel

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