System Technologist (Hybrid)

Responsibilities

• Advanced Technical Support & Escalation
• Investigate and resolve complex, highly escalated system trouble tickets to support operational continuity for critical infrastructure customers
• Replicate and diagnose complicated application anomalies within controlled laboratory environments to identify systemic root causes
• Observe and analyze intricate software system architectures to isolate performance bottlenecks and structural instabilities
• Knowledge Transfer & Team Empowerment
• Deliver technical knowledge transfer sessions to broaden team capabilities and reduce future ticket escalation cycles
• Research emerging system behaviors and software deployment methodologies to document actionable resolution guides
• Support junior engineering staff during active deployment cycles to enhance collective system domain knowledge
• Customer Interface & Ticket Lifecycle Management
• Interface regularly with public safety administrators via telephone and remote configurations to guide technical resolution paths
• Manage the lifecycle of critical support infrastructure requests from initial escalation through verified incident closure
• Formulate detailed root-cause summaries to support close customer collaboration and build long-term operational trust
• Target Base Salary Range: $60,000- $70,000
• Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.
• #LI-DB1
• #LI-Hybrid
• Basic Requirements
• High School diploma or equivalency with 3+ years IT Support experience
• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.
• Travel Requirements
• Under 10%
• Relocation Provided
• None
• Position Type
• Experienced
• Referral Payment Plan
• Yes
• Our U.S. Benefits include:
• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!
• EEO Statement
• We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assis

Benefits

Additional Information

Company Overview At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that's critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future. Department Overview Safety and security are at the heart of everything we do at Motorola Solutions. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that is critical for safer communities, safer schools, safer hospitals, and safer businesses. In this role, you will join a high-performing support infrastructure where our mission is "Solving for safer." This dedicated organization acts as an "always-on" protective fabric, ensuring that the systems relied upon by emergency responders perform with total clarity in the moments that matter. Job Description At Motorola Solutions, we help people be their best in the moments that matter . As a hybrid System Technologist , you will provide advanced technical support for our premier Public Safety software solutions within a fast-paced, dynamic environment. You will serve as a vital escalation point for complex technical challenges, stepping into high-stakes scenarios to restore operational performance . We operate under a customer-first philosophy, empowering our personnel to collaborate seamlessly and solve the real challenges of today, tomorrow, and beyond . This opportunity balances deep engineering research with customer partnership, allowing you to maximize your professional impact while helping to support a safer world .

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at Motorola Solutions? Share your experience