Sprinkler Service Supervisor

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We do not accept unsolicited resumes from third-party agencies. Resumes submitted without prior approval from our Talent Acquisition team will not be eligible for placement fees. Company Overview At Fortis Fire & Safety, we provide industry-leading fire protection & security services across the United States. Our ever-growing footprint can be seen in California, Florida, North Carolina, and Chicago, and we are acquiring new brands all the time. We are proud to work together as one team under the Fortis Fire & Safety family, which includes CJ Suppression, Diversified Systems, Inc., Integrated Fire & Security Solutions, LaMarco Systems, LifeSafety Management, Piper Fire Protection, and VFS Fire & Security Services. United by a shared mission, we deliver comprehensive fire protection and security solutions nationwide. Joining Fortis means becoming part of a nationwide, next-generation fire protection company. We're dedicated to a People-First philosophy, where we invest in our team through training and development, as well as a competitive benefits package. In return, we expect the very best from each of our employees every day. If you are ready to be exceptional in your chosen career, apply to work with us today! Here at Fortis and throughout our family of brands, we offer a comprehensive benefits package that includes: Paid vacation and sick time Company Paid Holidays Additional paid time off for life events (e.g., jury duty, bereavement) Competitive compensation 401(k) retirement plan with competitive company match Medical, Dental, and Vision insurance Short-term/Long-term disability insurance Life Insurance Career Advancement Opportunities and more! **This is a general overview of benefits. Specific eligibility and coverage details will be provided during the hiring process** Job Summary: Piper Fire Protection is seeking a Sprinkler Service Department Supervisor to oversee daily operations of the Sarasota Sprinkler Service Department. This role is responsible for coordinating service schedules, ensuring timely and compliant repairs of sprinkler systems, maintaining strong customer communication, and supporting technicians and administrative staff. The Supervisor will play a key role in planning, workload management, customer coordination, material procurement, budgeting, and cost‑control initiatives, with a strong focus on NFPA 13 and NFPA 25 compliance and high‑quality field service execution. Industry familiarity with wet, dry, pre‑action, standpipe, and fire pump systems is essential for success. Essential Duties and Responsibilities: Serve as a primary point of contact for sprinkler service requests, deficiencies, inspection updates, and customer concerns, ensuring prompt and professional communication. Maintain strong working relationships with customers, contractors, AHJs, and vendors throughout the service lifecycle. Oversee daily scheduling, job assignments, and workflow for technicians performing inspections, testing, maintenance, and repairs on fire sprinkler systems, including wet, dry, pre‑action, and standpipe systems. Source and order project material, verify cost is within budget and coordinate deliveries for service projects. Order, release, and coordinate rental equipment. Ensure project material orders are complete and on hand before technician mobilization. Verify service trucks are stocked with common Sprinkler Service materials. Monitor labor hours, material usage, and job progress to support accurate job costing, budgeting, and timely completion. Ensure all service tickets, inspection reports, work orders, and deficiency documentation are completed accurately for billing and compliance. Perform field design surveys for Sprinkler Service Projects. Coordinate water shutdowns with water purveyors. Support operational planning related to workload distribution, staffing needs, inventory levels, and equipment readiness. Supervise and mentor sprinkler service technicians and service office staff, providing training, coaching, and performance feedback. Conduct field visits and ride‑alongs to ensure work quality, NFPA 25 inspection accuracy, professionalism, and adherence to company expectations. Ensure technician adherence to Piper Fire policies, OSHA requirements, and sprinkler standards such as NFPA 13 (installation) and NFPA 25 (inspection, testing & maintenance). Participate in safety discussions, corrective action reviews, and ongoing training initiatives. Maintain accurate operational records related to inspections, maintenance, repairs, testing, technician performance, and compliance documentation. Collaborate closely with sales, accounting, and leadership teams to ensure smooth and efficient service execution. Assist with collection follow‑up, contract renewals, proposal support, and continuous improvement of sprinkler service operations. Provide technical guidance to technicians and customers regarding system condition, deficiencies, code requi

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