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Apprentice, Client Operations CRM Tech

External
spgi logoSpgi · Ahmedabad, India
Full-timeOn-siteToday
CRMExcelLeanSalesforce
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About the role

Grade Level (for internal use): 05 As an Apprentice, Application Associate in Client Operations you will: Participate in project and application management duties to improve our internal tools and external client experience Conduct User Acceptance Testing with a high level of scrutiny ensuring successful project delivery Handle questions related to existing CRM and support functionality Run reports and dashboards for client interaction monitoring and for monthly department reporting Work with stakeholders to understand procedures and workflow guides. Ensure materials and guides are up to date. Work with a LEAN mindset. Ideal candidates will have: An undergraduate degree, or certification in a related field, and possess strong quantitative, analytical and interpretive skills. Salesforce end user experience Excellent oral and written communication skills are required along with excellent MS Office skills (strong Excel skills encouraged). Strong organization, prioritization, problem identification, and problem solving skills to manage workflows. A focus on improving the service we deliver to our clients

Requirements

  • An undergraduate degree on Business, Computer Science, Software, or any related field.
  • Preferably 1-2 years of experience in a customer service environment.
  • Must possess strong quantitative, analytical and interpretive skills.
  • Excellent oral and written communication skills are required along with excellent MS Office skills.
  • The candidate should possess strong organization, prioritization, problem identification, and problem solving skills to manage internal workflows and client communication.
  • Experience in Salesforce or another CRM tool
  • Certification in Salesforce will be an advantage
  • About S&P Global Market Intelligence
  • For more information, visit www.spglobal.com/marketintelligence .
  • What's In It For You?
  • Our Mission:
  • Advancing Essential Intelligence.
  • Our People:
  • Our Values:
  • Integrity, Discovery, Partnership

Benefits

We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global.Our benefits include:Health & Wellness: Health care coverage designed for the mind and body.Flexible Downtime: Generous time off helps keep you energized for your time on.Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.For more information on benefits by country visit: https://spgbenefits.com/benefit-summariesGlobal Hiring and Opportunity at S&P Global:Recruitment FHealth insuranceVision insuranceFlexible schedule

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