Hotel Sales Manager

Responsibilities

• Sales & Revenue Generation
• Drive sales of membership programs (e.g., ALL Plus / Explorer)
• Achieve monthly and quarterly sales targets
• Maximize conversion rates through effective guest interactions
• Identify upselling and cross-selling opportunities within hotel environments
• Guest Engagement & Conversion
• Engage directly with hotel guests to present membership benefits
• Deliver personalized sales pitches tailored to guest profiles
• Handle objections confidently and close sales effectively
• Ensure a premium and consultative sales experience
• Hotel Relationship Management
• Build strong relationships with hotel staff and management
• Collaborate with front office, F&B, and reservations teams for lead generation
• Conduct regular training and refreshers for hotel teams on membership benefits
• Ensure alignment between hotel operations and sales objectives
• On-ground Activation & Promotions
• Execute in-hotel sales activations, booths, and promotional campaigns
• Support marketing initiatives to increase visibility and engagement
• Ensure proper branding and positioning within hotel premises
• Reporting & Performance Tracking
• Track daily sales performance and conversion metrics
• Maintain accurate records of guest interactions and sales pipeline
• Share insights and feedback with leadership to improve strategy
• Key Skills & Competencies
• Strong sales and negotiation skills
• Excellent communication (English + regional language preferred)
• Customer-centric mindset with high emotional intelligence
• Ability to handle objections and close deals effectively
• Relationship-building and stakeholder management
• Self-driven, target-oriented, and resilient
• Experience & Qualifications
• 2-5 years of experience in sales (hospitality, membership, or luxury retail preferred)
• Background in hotel operations, guest relations, or telesales is a plus
• Graduate in any discipline (Hospitality/Business preferred)
• Success Metrics (KPIs)
• Monthly sales target achievement
• Conversion rate (%)
• Revenue generated per hotel
• Guest satisfaction during interaction
• Hotel engagement and collaboration score
• What Success Looks Like in This Role
• Consistently exceeding sales targets
• Building strong hotel partnerships
• Delivering a premium guest experience
• Driving repeatable and scalable sales practices
• Bachelor's degree in Hospitality, Business Administration or related Field.

Additional Information

Job Title: Hotel Sales Manager - India Reporting To: Vice President Operations - Asia Pacific Location: Gurugram, India. Role Overview The Hotel Sales Manager will be responsible for driving membership sales, revenue growth, and customer engagement across partner hotels in India. This role focuses on on-ground sales execution, relationship building with hotel teams, and delivering exceptional guest experiences that convert into membership sales.

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