Technical Support Specialist

Responsibilities

• Respond, resolve and support external or internal customer issues. Investigates, analyzes, and solves customer technical or operational issues. Requires knowledge of Agility's products and services.
• Provide outstanding customer support via phone, email, and other communication channels.
• Assist customers with troubleshooting technical issues related to our robotics products and services.
• Work closely with our engineering and technical teams to resolve complex customer inquiries in a timely manner.
• Document and track customer interactions and issue resolutions using our ticketing system.
• Collaborate with cross-functional teams to identify recurring issues and implement long-term solutions.
• Follow up with customers to ensure that their issues have been fully resolved and that they are satisfied with the outcome.
• Proactively identify opportunities to improve our products and services based on customer feedback.

Requirements

• Bachelor's degree or equivalent experience preferred.
• Strong interpersonal and communication skills, with the ability to effectively interact with customers of all technical backgrounds.
• Excellent problem-solving abilities and a proactive approach to issue resolution.
• Exceptional attention to detail and organizational skills.
• Ability to work independently and prioritize tasks in a fast-paced environment.
• Previous experience in customer support or a related field is a plus, but not required.
• Passion for robotics and technology is highly desirable.
• This a hybrid position based out of one of our Pittsburgh, PA office.
• Anticipated Base Salary Range
• $70,000 - $91,000 USD
• In addition to base pay, our competitive total rewards package consists of the following for full-time employees:
• 401(k) Plan: Includes a 6% company match.
• Equity: Company stock options.
• Insurance Coverage: 100% company-paid medical, dental, vision, and short/long-term disability insurance for employees.
• Benefit Start Date: Eligible for benefits on your first day of employment.
• Well-Being Support: Employee Assistance Program (EAP).
• Time Off:
• Exempt Employees: Flexible, unlimited PTO and 10 company holidays, including a winter shutdown.
• Non-Exempt Employees: 10 vacation days, paid sick leave, and 10 company holidays, including a winter shutdown, annually.
• On-Site Perks: Catered lunches four times a week and a variety of healthy snacks and refreshments at our Salem and Pittsburgh locations.
• Parental Leave: Generous paid parental leave programs.
• Work Environment: A culture that supports flexible work arrangements.
• Growth Opportunities: Professional development and tuition reimbursement programs.
• Relocation Assistance: Provided for eligible roles.
• Annual Discretionary Bonus: Provided for eligible roles.
• All of our roles are U.S.-based. Applicants must have current authorization to work in the United States.
• Apply Now: https://grnh.se/b444bbd04us

Benefits

Additional Information

Agility's commercially deployed humanoids operate alongside teams in warehouses, manufacturing facilities, and distribution centers-tackling physically demanding and repetitive tasks while enabling workers to focus on higher-value work. With industry-leading safety standards and years of proven deployment data, we're pioneering a new era of automation that enhances human potential. We are seeking a dedicated and proactive Technical Support Specialist to join our team in Pittsburgh. The ideal candidate will have a strong aptitude for customer interaction, excellent problem-solving skills, and a commitment to ensuring customer satisfaction.

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