Patient Advocate (Full-Time/Day) Center City

Requirements

• Three years of experience working in a service-oriented organization, preferably in a healthcare setting required.
• Minimum Certifications, Registration or License Requirements:
• Certificate of Patient Advocacy Preferred
• Work Shift
• Workday Day (United States of America)
• Worker Sub Type
• Regular
• Employee Entity
• Thomas Jefferson University Hospitals, Inc. Primary Location Address
• 111 S 11th Street, Philadelphia, Pennsylvania, United States of America

Benefits

Additional Information

Job Details The Patient Advocate is charged with helping a patient's hospital journey go as smoothly as possible by acting in the best interest of the patient. Dignity, respect, and consideration are the cornerstones of patients' rights. The advocate operates within an ethical construct, seeks to promote the patient's interest first and foremost, and then promotes relationships between staff and patients. These efforts lead to a more positive and individualized healthcare experience, recognizing the diversity and uniqueness of each person. The advocate proactively communicates and demonstrates the concern and responsiveness of the patient advocacy service and provides a specific channel through which patients can seek solutions to problems, concerns, and unmet needs. The Patient Advocate requires providing service to all age populations- from infants to frail elderly, in a manner that demonstrates an understanding of the functional/developmental age of the individual served. Job Description Essential Functions Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson. Investigate and manage complaints by patients, their families, visitors, staff members, and other healthcare consumers and work with all necessary parties toward a complaint's resolution. The Patient Advocate will comply with federal regulations from HIPAA, CMS guidelines, and various patients' rights laws. Intervene in crises and negotiate resolutions between conflicted parties. Proactively round on patients and families while in the hospital. Works closely with the nurse manager, physician, nursing staff and other clinical and non-clinical members to investigate the goals of resolution of the complaint/situation. Document all complaints, grievances, and interactions in the electronic feedback system and work independently or support Quality and Safety with complaints and grievances through the case's close. Other Duties as assigned. Minimum Education and Experience Requirements: Education: Associate's Degree AND

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at jeffersonhealth? Share your experience