Operations Specialist I, Remote Assistance (Night Shift)

About the role

DoorDash Labs is an independent team within DoorDash. We explore robotics and automation to transform last-mile logistics in the long term. If you have a passion for applying robotics solutions in a service used by millions of people, then we want to talk to you! This is an entry-level role designed for individuals beginning their career in remote operations or autonomous systems. As a Remote Assistance Operator I, you will support day-to-day remote assistance operations by monitoring autonomous robots, following established workflows, and escalating issues to shift leads when needed. This role focuses on learning core tools, safety standards, and operational procedures while working closely with experienced operators and shift leads. Shift This is a night shift role and requires flexible availability, including evenings, weekends, and holidays. Typical hours are 4 PM to 12 AM CST, five days per week.

Responsibilities

• Monitor autonomous robots using remote assistance tools and dashboards
• Follow step-by-step procedures to support standard operational scenarios
• Escalate technical or operational issues to shift leads or senior operators
• Accurately document observations, incidents, and actions taken
• Follow safety protocols and communication guidelines at all times
• Learn and adapt to new tools, workflows, and process updates
• What You Bring
• Required Qualifications
• Education: High School Diploma, GED, or local equivalent.
• Driver's License: Valid driver's license
• Language & Communication: Proficiency in English (B2 level or higher, written and spoken) for effective communication and documentation.
• Technical Skills:
• Basic computer proficiency and comfort using web-based tools
• Problem-Solving & Critical Thinking:
• Strong attention to detail and ability to follow defined processes
• Safety & Public Interaction:
• Ability to remain calm and professional in live operational environments
• Work Environment:
• Willingness to work nights, weekends, and holidays

Requirements

• Experience in operations, monitoring, customer support, or technical support
• Familiarity with Google Workspace or Slack
• Interest in technology, robotics, or operations
• About DoorDash
• Our Commitment to Diversity and Inclusion
• If you need any accommodations, please inform your recruiting contact upon initial connection.
• We use Covey as part of our hiring and/or promotional process for jobs in certain locations.
• The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: https://getcovey.com/nyc-local-law-144
• To request a reasonable accommodation under applicable law or alternate selection process, please inform your recruiting contact upon initial connection.

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