Practice Operations Manager

About the role

Amae Health is a Series B, venture-backed Public Benefit Corporation that delivers specialty outpatient care for people living with severe mental illness, including schizophrenia, schizoaffective disorder, bipolar I disorder, and treatment-resistant depression. We design and operate high-acuity, in-person clinics across the United States. Our model integrates psychiatry, therapy, primary care, dietitians, and community health workers under one roof to deliver coordinated, longitudinal care for a population that has historically been fragmented across systems. Leading health systems partner with Amae to bring this model to their communities, including NewYork-Presbyterian, Cedars-Sinai, Mass General Brigham, Novant Health, and CommonSpirit Health . Our investors include health systems such as Cedars-Sinai and CommonSpirit Health, organizations that evaluated our model clinically and chose to back it. Why We Are Different Many clinicians who join Amae have worked in PHPs, IOPs, inpatient psychiatry, or community mental health. They understand the limitations of the traditional system. Amae was built to change that-for patients and for clinicians. Integrated care, not a referral network. Psychiatrists, therapists, primary care providers, dietitians, and community health workers work side-by-side and share responsibility for the same patients. Practice at the top of your license. Manageable caseloads, meaningful clinical depth, and purpose-built tools designed for this population. Continuous learning. Through our partnership with Mass General Brigham, clinicians receive ongoing training, supervision, and mentorship in evidence-based SMI care. Advancing the field. Our clinicians contribute to new outcomes frameworks and research shaping the future of severe mental illness care. A model built for sustainability. Team-based care, thoughtful caseloads, and strong infrastructure make this work meaningful-and sustainable over time. We are hiring a Practice Operations Manager to serve as the operational leader for our Los Altos, CA clinic. As a dyad partner to our Clinic Director, the Practice Operations Manager will lead service delivery and operational alignment, driving key KPIs and meeting or exceeding operational targets. Working onsite and in close partnership with clinical leadership, this individual will provide leadership across people, systems, and processes - including training, coaching, mentoring, and developing teams - while modeling the behaviors needed to deliver best-in-class service and care to our members. Truly cross-functional, you are comfortable working across clinic and centralized teams, including HR, Talent, Finance, Growth, Central Operations and Technology to facilitate the programs and systems that will enhance your team's ability to deliver exceptional care while growing a healthy, sustainable business. You are adept at navigating change in a growing organization, are curious and motivated to learn new technologies, and embrace the ability to improve and streamline how work is executed in your clinic. A player/coach, you are equally as comfortable delegating work as you are rolling up your sleeves working with members. You possess meticulous attention to detail and are highly organized. If you are excited about the opportunity to lead operational excellence in an organization that is dedicated to creating centers of excellence for SMI care, we would love to hear from you!

Responsibilities

• Clinic Operations & Environment
• Provide direct oversight of day to day operations of the clinic, including oversight of the clinical team's operations in collaboration with the Clinical Director
• Maintain a clean, organized, and welcoming clinic space, following all brand guidelines
• Partner with vendors and business associates including but not limited to building management, medical supply providers, cleaning services, maintenance, and regulatory visits
• Maintain systems and documents to ensure regulatory compliance with the Joint Commission and other regulatory bodies
• Maintain and oversee all schedules and templates to ensure consistent member experience, thoughtful and productive clinician schedules, and billing and regulatory compliance
• Team Management & Cult

Benefits

Additional Information

The Problem Severe mental illness affects over 15 million adults in the United States. Schizophrenia. Schizoaffective disorder. Bipolar I. Treatment-resistant depression. These are the conditions the rest of healthcare has systematically failed to build for. What makes this problem different from most of healthcare is that the tools to solve it do not exist. The clinical protocols, the measurement science, the precision medicine, the technology to deliver coordinated longitudinal outpatient care for this population. None of it has been built. This is a frontier problem, and it requires frontier science and care delivery to solve. We are developing all of it. The care, the science, the technology.

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