Practice Supervisor (hourly) - Multispecialty - Bustleton Ave

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Job Details The Practice Supervisor is responsible for the day-to-day operations and supervision of a team within a Physician Practice. The Supervisor may be the primary leader at a smaller site, and/or report to a Practice Manager at a larger site. The scope of the supervisor role is typically limited to 1 or 2 specialties of low to moderate complexity and up to 4 provide cFTE. Job Description Essential Functions: Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson. Serves as key Front Desk coordinator/troubleshooter to assure registration and scheduling functions are working smoothly and oversees patient flow. Supervises and monitors front desk. Provides coordination of staff coverage and schedules. First line supervisor for regarding office personnel items including new employee training, disciplinary and performance management. Interviews new employee prospects and participates in hiring decisions for designated office. Responsive to the needs and requests of providers and escalates issues to Managers and/or Administrators where appropriate. Performs annual written performance appraisals of support staff. Performs other duties as assigned. Customer service focused. Responsible for maintaining a safe, efficient and welcoming environment for Jefferson patients and staff. Education & Experience Required: High School diploma or GED required. Bachelor degree preferred. Typically requires at least 0-2 years of experience in a Physician Practice or Healthcare setting. Knowledge, Skills, and Abilities Required: Understanding of the necessity and value of teamwork, ability to work effectively as part of a team. Knowledge of and ability to use office electronic calendaring software and capabilities. Knowledge of the organization's customer support policies, standards and procedures and ability to guide customers on all company interactions. Knowledge of and ability to adhere to existing customer support service agreements and the associated support levels and activities. Knowledge of and ability to use office support tools available on the desktop (e.g., word processing, email, presentation software and spreadsheets). Knowledge of and ability to use office electronic mail software and capabilities. Work Shift Workday Day (United States of America) Worker Sub Type Regular Employee Entity Albert Einstein Medical Center Primary Location Address 9880 Bustleton Avenue, Philadelphia, Pennsylvania, United States of America Nationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research. Thomas Jefferson University , home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools offering 200+ undergraduate and graduate programs to more than 8,300 students. Jefferson Health , nationally ranked as one of the top 15 not-for-profit health care systems in the country and the largest provider in the Philadelphia and Lehigh Valley areas, serves patients through millions of encounters each year at 32 hospitals campuses and more than 700 outpatient and urgent care locations throughout the region. Jefferson Health Plans is a not-for-profit managed health care organization providing a broad range of health coverage options in Pennsylvania and New Jersey for more than 35 years. Jefferson is committed to providing equal educational and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status.

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