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Customer Investment Management Specialist - German speaking

External
diageo logoDiageo · Budapest, Hungary
Part-timeOn-site2w ago
ComplianceDocumentationExcelSAP
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About the role

Diageo is the world's leading premium drinks company with an outstanding collection of brands, such as Johnnie Walker, Smirnoff, Baileys, Captain Morgan, Tanqueray and Guinness. With over 200 brands in 180 countries and a global network of entrepreneurial individuals, our teams blend a diverse range of experience, knowledge and skills. We connect customers and consumers to our iconic products and create innovative experiences that bring people together to celebrate life. About the Function: The Contract and Invoice Operations (CIO) team sits within the Commercial Services Operations team of the global End to End Commercial (E2EC) Tower. Commercial Services Operations is an exciting and evolving area of the Diageo Global Business Operations (GBO) service offering and the responsibilities in this area will continue to develop with agility and pace to continue to meet and exceed the wider business requirements. The CIO team is responsible for tasks required to ensure that our commercial customers' retrospective promotional invoices are tracked, validated and coded correctly, including the appropriate records' retention, thus ensuring compliant and controlled cash and account management. The Customer Investment Management Specialist will primarily be responsible for the CIO service delivery for the cluster of customers allocated to them whilst also being part of the wider CIO team responsibilities including operational cover, functional capability building, team documentation maintenance and coaching support. The Customer Investment Management Specialist will also have specific on-going responsibility including but not limited to:

Responsibilities

  • Deliver CIM service, offering for their customer cluster within Service Level Agreement (SLA) timings and thresholds
  • Liaise with the customer / sales team / Commercial Finance team on any invoicing related issues.
  • Responsible for all Contract and Investment Management processes for specific cluster assigned.
  • Provide support, execution, and adherence to processes to enable an efficient CIM process for Diageo customers and call out when appropriate issues are noted.
  • Use external and internal metrics to reconcile, evaluate and control outbound payments and challenge when appropriate.
  • Perform volume analysis and calculate customer invoice amounts.
  • Ensure a 100% compliance across all the areas of invoicing and support audits.
  • Take ownership and devise strategies on invoicing processes, nurture the relationship with partners to understand context, payment terms, activation status, etc.
  • Reporting the cash on metrics
  • Creating possibilities for the team to succeed in a changing environment.

Requirements

  • Essential
  • Excellent written and spoken Business English & German
  • Strong SAP, Excel skills
  • Results oriented, strong drive and urgency
  • Learning agility to master new skills, business operations
  • Ability to excel in an SLA and timebound service delivery operation
  • Build and sustain excellent relationships with multiple stakeholders
  • Desirable
  • Strong problem identifying and problem-solving skills
  • Experienced in working within shared service center environment
  • Multi-tasking with precision to accuracy

Benefits

Unique Family Leave opportunityWe work without border - you will work with people from all over the worldYou will deal with world class brand portfolioWide variety of thematic events, afterwork activities organized by employee communitiesProduct Allowance to purchase company products from the staff shopWe won the Fittest Workplace Award, of course we have a GymUrban legend is true, we do have a Rooftop BarFlexibilityThis is key to success in our business and many of our staff work flexibly in many different ways, including part-time and compressed hours. Please talk to us about what flexibility means to you and don'tlet anything stop you from applying.Diversity statementCelebrating our inclusive and diverse culture is core to Diageo's purpose of "celebrating life every day everywhere". This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.Feel inspired? Then this may be the opportunity for you.Recruitment Scam WarningProtecting candidates is very important to us. All communication

Additional Information

Job Description : Job title: Customer Investment Management Specialist - German speaking Location: Budapest Contract terms: Permanent Grade: L5C

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