Manager - Utility Billing (Dallas Water Utilities - Civil Service)

About the role

The Manager-Utility Billing manages, oversees, and provides oversight for all billing and records activities for the Dallas Water Utility. Essential Functions 1 Manages, coordinates, and monitors all billing and transaction processing for the City; oversees the management and handling of customer inquiries and questions; negotiates payment arrangements, provides high-quality customer service, and monitors collections activities. 2 Identifies needed areas of change and makes recommendations to improve operations; monitors and manages invoicing and billing administration; produces monthly, weekly, and annual reports; documents and records delinquent accounts and accounts in legal status for non-payment. 3 Serves as a liaison between collections, vendors, customers, and other departments; manages effective communication, assists in accounting disputes, performs account maintenance, and validates payment and accounting activities. 4 Oversees special investigations, internal audits, compliance audits, and other research studies; develops guidelines, procedures, policies, rules, and other standards; ensures compliance and provides training. 5 Plans, assigns, delegates, and manages the work of subordinate staff; manages activities of the operating budget staff, manages work quality and accuracy, delivers performance feedback, and oversees payroll activities. 6 Establishes short-, mid- and long-term goals and objectives; develops and approves schedules, priorities, and standards for achieving goals; and directs evaluation activities. 7 Manages and oversees agreement contracts for goods and services, coordinates departmental administrative actions, and oversees the communication of departmental agenda items for approval. 8 Organizes, directs, and supervises activities related to establishing procedures, policies, goals for recording and receiving the financial transactions and utility billing; oversees the handling and processing of customer payments in person over the phone, online, and by mail; works to improve cash flow, reduce receivables, and to monitor and negotiate the collection of overdue accounts. 9 Provides extensive billing and records expertise and management to ensure the effective processing of large amounts of payments, management of billing and funding accounts, and general utility agreements. 10 Performs any and all other work as needed or assigned. Knowledge and Skills 1 Knowledge of Utility policy, procedure, and standards. 2 Knowledge of billing, rates, auditing, management, and accounting. 3 Ability to manage billing activities and large scale transactions. 4 Ability to establish and obtain operating goals and objectives for unit. 5 Ability to devise solutions to administrative problems and to plan, assigns, and/or supervises the work of others. 6 Ability to develop and evaluate administrative polices and procedures. 7 Ability to disseminate information through the preparation concise reports. 8 Ability to supervise and manage a staff, assign work, and give performance feedback. 9 Ability to deliver excellent customer service and interactions. 10 Communicating effectively verbally and in writing. 11 Establishing and maintaining effective working relationships.

Requirements

• EDUCATION:
• Bachelor's degree in any field.
• Five (5) years of experience in complex customer billing concerns, which involved:
• Account escalation investigation for inquiries/complaint resolution
• Delinquent account billing/collections
• Customer account report monitoring/reviewing
• Two (2) years of experience with SAP for account billing/maintenance
• AND
• Two (2) years of supervisory/management responsibilities. (This experience may be included in the required experience listed.)
• EQUIVALENCIES:
• High school diploma or GED plus nine (9) years of the required experience including two (2) years of SAP for account billing/maintenance and two (2) years of supervisory/management responsibilities will meet the education and experience requirements.
• An associate degree in any field plus seven (7) years of the required experience including two (2) years of SAP for account billing/maintenance and two (2) years of supervisory/management responsibilities will meet the education and experience requirements.
• A master's degree or higher in any field plus three (3) years of the required experience including two (2) years of SAP for account billing/maintenance and two (2) years of supervisory/management responsibilities will meet the education and experience requirements.
• LICENSES and CERTIFICATIONS
• None
• Salary Range
• $66,747.20 - $83,428.80

Additional Information

Dallas is Growing. Grow With Us. Looking for more than just a job? The City of Dallas offers careers with purpose. With competitive benefits, growth opportunities, and a vibrant work culture, we're committed to helping you thrive while you help our city flourish. Be part of a team that's committed to service, innovation, and community. Job Summary Job Description

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