Production Support Analyst
External
Neurones It Asia · SingaporeS$46K–S$68K/yrFull-timeUnknownToday
Information Technology
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Responsibilities
- Understand current processes through discussions, interviews, and data review
- Identify gaps and recommend practical improvements to existing workflows
- Work with stakeholders and vendors to define and document future-state processes
- Produce clear process documentation using standard tools (e.g. Visio, Confluence, draw.io)
- System Support& Operations
- Handle L2 support tickets and perform basic system troubleshooting
- Manage small enhancements and change requests from intake through to delivery
Requirements
- Minimum 3 years of relevant experience with someone having experience working on or supporting a live production or operational system
- Hands-on experience handling L2 support tickets or basic system troubleshooting
- Familiarity with ticketing or ITSM tools (e.g. Jira, ServiceNow)
- Exposure to Agile or ITIL practices
- Basic SQL or data querying skills
- Good communication skills - comfortable running meetings and writing requirements
Additional Information
We are looking for a motivated Business Analyst to support a live production system. This is a hands-on role that combines process analysis with day-to-daysystem support. You will work closely with stakeholders, understand how existing processes work, identify areas for improvement, and help keep the system running smoothly.
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