Student Development Representative
External
Palmbeachstate · Lake Worth CampusFull-timeRemote5d ago
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Benefits
About this roleWhat a day of a Student Development Representative looks like :Welcomes guests to the department and provides assistance as needed. Answers inquiries, explains College rules, requirements, and procedures to prospective and current students pertinent to student support programs and services.Maintains user access to, and data integrity of the student success platforms. Maintains the system and supports academic advising services' data and reporting needs.Provides support and assistance with technical functions of academic advising's third-party applications, products, and software.Assists students with issues utilizing a variety of formats such as in person, phone, email, and online chat. Answers inbound calls from new and existing students. Responds to voicemails in a timely manner.Enters student information into the appropriate database and assists students with application and registration portals.Searches student records for required or missing information. Reviews documents for completeness and accuracy. Makes appropriate departmental referrals.Provides current information on College and departmental services and programs. Accurately logs and updates service requests. Escalates a customer inquiry or problem to the next level of response when appropriate.Responds to appointment requests and schedules student appointments with the appropriate advisor.Attends meetings and trainings, as requested, and maintains current knowledge of all programs and systems.Acquires knowledge of other staff duties and serve as a backup as necessary.Performs other job-related duties as assigned.We'd love to hear from you if you have the following:Education and Experience:High school diploma or GEDOne year of related experienceKnowledge of:Microsoft Office Professional or similar applicationSkilled in:Delivering a high level of customer serviceAttention to detail while maintaining effective time and task managementAbility to:Use independent judgement to understand the logistics of available timeslots to book appointmentsEffectively communicate verbally and in writing on a regular basis with internal and external customers, build relationships, manage customer expectations, and take responsibility for a high level of serviceInteract in a positive manner with diverse populations and varying education levels of students, faculty, staff, and the publicWork in a variety of settings to deliver services to students without a decrease in performanceOrganize and prioritize multiple, competing priorities to maximize personal and team effectivenessLicenses, Registration, Certifications, or Special Requirements:Regular physical attendance requiredMust complete FERPA training within 30 days of employmentSome periods throughout the year will require extended work hours including nights, weekends, and college closuresWork Environment and Physical Demand:Reach and grasp objectsUse of video display terminalUse of manual dexterity and fine motor skillsCommunicate information orally and in writingReceive and understand information through oral and written communicationProofread and check documents for accuracyWork a fluctuating work scheduleThe minimum base pay for this position starts at $16.51 per hour; however, the offer may vary based on the candidate's education and experience.Certain servicemembers and veterans, and the spouses and family members of such servicemembers and veterans, receive preference and priority. Certain servicemembers may be eligible to receive waiv
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