Lead Serviceability Engineer

Responsibilities

• Service Lifecycle Management: Leverage deep expertise in serviceability to support Product Growth Teams (PGTs) across all phases of the product lifecycle in three key dimensions:
• Serviceability: Ensuring products are designed for safe, efficient, and straightforward repair and maintenance.
• Serviceable: Parts availability throughout the customer's expected lifecycle to facilitate ongoing repairs and maintenance.
• Services: Support Smart Services Product PGTs to develop and grow our Service offerings to upgrade and maintain products throughout every stage of the product journey
• Serviceability Design: Work with product growth teams (PGTs) and our quality organization to incorporate service-friendly features into HVAC systems, ensuring ease of maintenance and repair. Represent Services on PGTs in supporting their product life cycle management initiatives.
• Smart Services Product Upgrades and Specials : Provide serviceability expertise to Smart Services PGT's in offering field upgrades and custom specials.
• Field Support: Partner with Technical Support teams and field technicians to provide guidance to PGTs that address those serviceability challenges.
• Documentation: Collaborate with PGTs in the development and review of service manuals, maintenance guides, and training materials to ensure clear and accurate service information.
• Product Evaluation: Conduct field visits to observe installations, maintenance, and repair activities. Gather feedback and identify design improvements. Lead efforts to integrate services, serviceable and serviceability
• Liaison: Product lifecycle expert to drive upgrade or parts strategy for each product offering with the PGT's.
• Collaboration: Partner with PGTs to implement design changes and improvements. Liaise with Quality, Manufacturing, and Customer Support teams to ensure serviceability standards are met. Lead Field Service Council to ensure field feedback is being acted on appropriately.
• Compliance: Ensure all serviceability aspects comply with industry standards, regulations, and company policies.
• Lead Service Specialty Tool program : Partner with regional offices and engineering for after-market specialty tool needs and engage with engineering on NPD standard work to ensure service tools are addressed during the product design phase

Requirements

• Bachelor's degree in Mechanical Engineering or related field ; or equivalent years of technical experience required .
• 8+ years experience in HVAC system design, service, or related technical roles.
• Strong understanding of HVAC equipment, components, and maintenance processes.
• Proven ability to influence cross-functional teams without formal authority
• Sound proj

Benefits

Additional Information

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies , and through our businesses including Trane® and Thermo King , sustainability is not just how we do business-it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world. Learn about our benefits designed for you to Thrive at work and at home. We boldly go. Where is the work: Monday to Thursday, work onsite with your colleagues. Fridays, choose your work location, balancing what your work requires.

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