SAP SuccessFactors Senior Consultant - Managed Services. Remote

About the role

For over 15 years, we've built a strong reputation in Managed Services and continue to grow thanks to our ongoing success and expanding client base. Our portfolio includes a diverse range of organisations - from global multinationals to well-known household brands - spanning multiple industries and countries. Our UK-wide network of consultants specialises in supporting all areas of SAP. We manage our customers' solutions end-to-end - turning trust into lasting value. From analysing and optimising business processes, to delivering tailored SAP implementations, through to ongoing service and system maintenance - we ensure excellence at every stage. Collaboration is at the heart of what we do. We work closely with our internal teams, project delivery specialists, and customers to provide long-term support, innovation, and a shared vision for success. Role Overview: As a SAP SuccessFactors Senior Consultant within the Managed Services HCM team, you will deliver support services to a wide range of UK, European and Global clients. This is a customer-focused, hands-on role supporting customer issues, enhancements, releases and ongoing optimisation activities, while collaborating closely with both functional and technical consultants. You will act as a trusted advisor to customers, helping them maximise value from their SuccessFactors landscape while delivering best practice HCM solutions and exceptional support services.

Responsibilities

• Provide high-level advisory and consultative support across the SuccessFactors customer base.
• Analyse, configure and implement appropriate SAP SuccessFactors solutions.
• Manage and support SuccessFactors releases, enhancements and new functionality.
• Work collaboratively with functional and technical consultants across customer environments.
• Act as a strong communicator, keeping customers and management informed on progress and outcomes.
• Resolve complex customer issues using strong analytical and problem-solving skills.
• Ensure high levels of customer satisfaction and adherence to agreed SLAs.
• Support contracted customers through established Managed Services processes and service management systems.
• Contribute to project-related activities including data migration, user support and end-user training.
• Produce clear documentation including functional specifications, test scripts and training materials.
• Skills & Competencies:
• Expert knowledge of SAP SuccessFactors Employee Central.
• Certified in two or more additional SAP SuccessFactors modules.
• Strong understanding of modules including Recruitment, Onboarding, Time, Performance & Goals and Compensation.
• Good understanding of SAP integration tools and integration methods including Dell Boomi, HCI and PO.
• Strong communication skills with the ability to guide both technical and non-technical HR users.
• Strong cross-functional integration knowledge across SAP functional areas.
• Excellent documentation skills including functional specifications and testing documentation.
• Ability to explain potential solutions clearly to both SAP knowledgeable and non-knowledgeable audiences.
• Strong analytical mindset with excellent problem-solving capabilities.
• Comfortable working independently while also collaborating effectively within a remote consulting team.
• Your Experience:
• At least 6 years' SAP SuccessFactors experience in functional and/or technical consulting roles.
• Strong experience within customer support and Managed Services environments.
• Experience supporting SuccessFactors releases, enhancements and ongoing optimisation activities.
• Experience with data migration, user support and end-user training.
• Proven ability to learn and adopt new SAP technologies quickly.
• Experience managing multiple priorities while following change management processes.
• Knowledge of Higher Education processes such as HESA and Multiple Employments would be beneficial.
• Experience across end-to-end change management including requirements gathering, analysis, design, testing and implementation.
• We are an equal opportunities employer. You must be eligible to work in the UK and prepared to undergo high level security clearance.
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Additional Information

Are you a seasoned SAP SuccessFactors Senior Consultant with strong Managed Services support experience across multiple modules? Join a global leader in SAP Managed Services and become part of a trusted team delivering excellence to some of the world's most recognisable brands. If you're looking for a role where your expertise is valued, your ideas make an impact, and your growth is supported - this is the perfect opportunity. ** Candidates must be able to work in the UK without restrictions ** The Role at a Glance: SAP SuccessFactors Senior Consultant - Managed Services Support Remote - Home-based Up to £75,000 Plus Benefits Permanent - Full Time Product / Service: Global authority in Enterprise SAP Consulting & SAP Managed Services Values: Clients First, Foresight and Teamwork

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