Customer Relations Lead
External
Flsmidth · BrisbanePrepare for this interview
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Responsibilities
- Oversee the management of key clients associated with high-value and complex commercial contracts, ensuring strong relationship ownership and consistent service delivery
- Operate in a senior leadership capacity, handling more complex customer matters, escalations, and strategic discussions
- Exercise a higher level of authority in decision-making, including issue resolution, commercial outcomes, and driving process improvements
- Lead and influence cross-functional stakeholders to deliver optimal outcomes for both the customer and the business
- Take ownership of internal improvement initiatives, identifying opportunities to enhance processes, systems, and overall customer experience
- Drive continuous improvement by embedding best practices across customer service and customer relations functions
- What you bring
- Proven experience in customer service or customer relationship management within the mining, industrial, or heavy industry sectors
- Strong commercial acumen with experience managing contracts and negotiations
- Demonstrated leadership experience managing and developing teams
- Excellent stakeholder management and communication skills
- Ability to manage complex customer environments and resolve high-level issues
- Strong analytical and problem-solving capabilities
- Relevant industry experience in mining or resources
Benefits
Additional Information
Joining a team of more than 11,000 people working across more than 60 countries, you will be part of an agile network of talented and ambitious people. In fact, we count on you to engage, connect and collaborate with colleagues all over the world. Seize the opportunity to learn, create and develop your potential with us. Purpose of the Role The Customer Relations Lead plays a critical role in managing strategic customer relationships within the mining sector. This position is responsible for overseeing high-value commercial contracts, ensuring exceptional service delivery, and leading a team of Customer Relations Representatives. The role acts as the key interface between the business and its customers, driving customer satisfaction, contract performance, and long-term partnership growth. The Customer Service & Relations team manages customer orders, contracts, and day-to-day interactions, ensuring efficient service delivery and strong relationships. The team collaborates closely with Sales and Operations to support key mining customers and drive business performance specifically for the Pumps, Cyclones, Valves, Hose & Rubber product line.
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