Field Service Technician (Concord, NH)

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Join us as we empower the world to work out, creating healthier lives together. Are you a hands-on problem solver who loves to be on the go and provide exceptional customer service? As a Field Service Technician with Life Fitness/Hammer Strength, you will manage an assigned service territory in the greater Concord, NH area visiting commercial and consumer customer locations to diagnose/troubleshoot, repair, and complete preventative maintenance on fitness equipment. You will work alongside Sales and as part of the broader Service team, building relationships and managing your service territory to provide a best-in-class customer experience - playing a critical role in our mission to bring high-performance, reliable solutions to people, wherever and whenever they work out. This is a remote-based position and, in order to effectively service customers in the region, applicants must live within a 50-mile radius of or be willing to move to the Concord, NH area. #LI-Remote Life Fitness/Hammer Strength's Field Service Technicians are responsible for: Independently diagnosing and troubleshooting networking, electrical, or mechanical issues with fitness equipment and entertainment consoles; conducting preventative maintenance Building strong relationships with customers and sales partners, establishing themselves as a trusted service advisor, and working to proactively complete service while on-site Managing daily workload and scheduling to ensure the best service to the customers and business - effective management of metrics such as tasks per day, customer resolution time, first-time fix rate, etc. Traveling assigned territory, primarily via company-provided van, to efficiently deliver on key metrics, referenced above Managing a proper inventory of spare parts, replenishment of service inventory, coordinating the disposition of exchanged parts, minimizing shrinkage, and generally maintaining company supplied vehicle in good working order Maintaining accurate service records and reports on equipment problems in the field and completing expense reports in timely fashion. Attending installs and regional trade shows Working in compliance with Life Fitness Health & Safety procedures. Other duties and responsibilities as assigned. What are we looking for in our Field Service Technicians (qualifications)? 3+ years proven experience providing technical and mechanical troubleshooting and repair services on fitness equipment or products of equivalent complexity High school diploma or GED required, Associate's degree in electronics or technical degree preferred The ability to adapt quickly, multi-task, and thrive in an independent (remote), deadline-driven environment; you will be working as part of an awesome, broader, but geographically distributed team Proficiency diagnosing and troubleshooting issues with electro-mechanical, networking, and audio / visual (A/V) technologies with strong working knowledge of WiFi connectivity, power electronics, digital / analog circuits, AC / DC power systems, etc. Ability to build great relationships with internal and external customers Strong organization skills, attention to detail, results-oriented, and accountable Excellent communication skills (both verbal and written) and an ability to interface with both internal and external customers in a positive, highly professional manner. Previous experience with Oracle or another comparable ERP preferred, and basic proficiency with Microsoft Office Suite (Word, Outlook, etc) required Must be able to lift up to 50 - 100 pounds, push and pull equipment, and carry up to 50 pounds a distance of 100 feet; Must be able to stand, bend, and/or kneel for up to two hours at a time. Must possess a valid state driver's license. Ability and willingness to travel up to 85% of time via automobile (and occasionally via airplane). THE LIFE FITNESS/HAMMER STRENGTH FIELD SERVICE TECHNICIAN ROLE IS A GREAT OPPORTUNITY TO: Join a dynamic organization leading the global fitness industry, creating solutions that benefit facilities and exercisers, helping keep people active, and positively impacting lives. Take advantage of rewards and recognition for superior performance (base salary + commission and quarterly incentive eligibility). Collaborative environment fostering teamwork and accountability. Comprehensive wellness benefits Superior employee purchase program for Life Fitness/Hammer Strength brand product discounts and reduced rates on everyday products and services like vehicles, electronics, homeowner insurance, etc. #MOS91B #MOS91C #MOS68A #MOS25B #MOS35T #MOS91D #MOS15B #MOS15N #MOS35S #MOS15P At Life Fitness / Hammer Strength, we think customer first , play as one team , and raise the bar on fitness innovation -in the gym and in every corner of our facilities. We persevere and get it done , with a clear purpose to inspire each other to live healthier lives . If you're ready to bring out the best in people while powering the future of fitness manu

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