B2B Customer Success Specialist- Equipment Services with German (m/f/d)

About the role

Would you like to work in a modern office right in the heart of Bucharest? How about ending your day in our relaxing area enjoying a massage or a game on our PlayStation? At Avantor, we understand the importance of work-life balance. You will enjoy a hybrid work model, with just 8 days per month in the office. Working hours: Monday to Friday from 9:30 to 18:00. For our Equipment Services team, we are looking for a dedicated B2B Customer Success Specialist who is passionate about providing exceptional customer experience to our Partners among various industries. You will act as the central coordination point for customers, technicians, EU administrative teams, and suppliers. You will manage customer requests end‑to‑end, ensure timely interventions, and maintain excellent customer satisfaction across the DACH region. If you thrive in a dynamic environment and love working with people, apply now and help us set science in motion to create a better world!

Requirements

• Education: Bachelor's degree with previous customer service experience is required.
• Experience: Background in customer care or order management is a plus.
• Language: Fluency in German ( min C1 ) and English (min B1 ) both verbal and written are required.
• People Skills: Excellent interpersonal and communication abilities.
• Tech Savvy : Proficient in Microsoft Office including MS Excel. Knowledge of well-known ERP or CRM system is preferred. SAP C4C experience is a plus.
• Personality : Proactive team player with commercial mindset and solution-oriented with strong customer service and organizing skills
• How you will thrive and create an impact
• B2B Customer Focus : Take full ownership of both internal and external customer partnership and satisfaction. In & outbound calls with customer to manage service orders and to ensure complete and on time service delivery.
• Intervention Coordination & Timely Invoicing : You will coordinate with EU teams, customers, field technicians, sales, and suppliers, and collaborate with European peers on intervention requests.
• Quotation & Contract Management: Manage requests from quotation to invoicing . Coordinate and oversee interventions with subcontractors.
• Our Commitment to You:
• We value your time off, through flexible working hours and a hybrid setting, 24 vacation days and an extra paid day off on your birthday!
• Your wellbeing is important to us. We support it with meal vouchers, our Benefit Online platform, and many others.
• We care for you and your loved ones through a private medical insurance and Employee Assistance Program.
• We empower you with learning and development opportunities to grow your career.
• Disclaimer:
• Why Avantor?
• Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.
• EEO Statement:
• Privacy Policy:
• We will use the personal information that you have submitted to us in order to consider your application for the relevant role.
• Your privacy is important to us. Please click here for our Privacy Policy which exp

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