Customer Service Support Rep- On-Site

Requirements

• High School Diploma or GED equivalent
• 3-5 years of customer service experience, with a strong emphasis on phone-based support assisting clients and customers
• Associate's degree or higher
• Customer service experience in healthcare setting
• Experience with Webex and Teams
• Additional Job Standards
• Experience working in a call center environment
• Experience in customer service
• Experience in the healthcare industry, such as a physician's office, clinic or hospital
• Experienced in managing multiple applications, using two monitors, with strong organizational skills
• Excellent multitasking abilities while maintaining focused attention to details
• Flexibility and ability to manage and adapt to changing priorities quickly
• Strong verbal and written communication skills, excellent ability to listen and respond, and always courteous
• Well-versed in applications like Microsoft Outlook, Excel, Word, and willingness to learn new applications
• Bilingual in English and Spanish highly desirable
• At Labcorp we have a passion in helping people live happy and healthy lives. Every day we provide vital information that helps our clients and patients understand their health. If you are passionate about helping people and have a drive for service, then Labcorp could be a great next career step!
• All job offers will be based on a candidate's skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data.
• Labcorp is proud to be an Equal Opportunity Employer:
• We encourage all to apply

Additional Information

Labcorp is seeking a Client Services Representative to join a dynamic team at Center for Disease Detection (CDD) in San Antonio, TX- On-Site Position. Work Schedule: Monday-Friday 8 AM - 6 PM and 9 AM - 5 PM Rotational Saturday (additional hours/days may be required as needed) Job Responsibilities Act a liaison between Center for Disease Detection (CDD), the customer base and patients and sales reps Communicate with all laboratory departments along with outreach to other Center for Disease Detection (CDD) sites Answer and assist incoming call requests status updates, patient test medications, updating patient/client information and supplies requests Investigate and resolve any patient or client concerns in a timely manner Interact with internal and external customers in a courteous, friendly and professional manner while following documented quality protocols Participate in activities designed to improve employee satisfaction, customer satisfaction and team performance Work in multiple databases to manage and resolve a wide variety of needs related to patient cases within any stage of testing Review test forms for accuracy, resolve and document any discrepancies Perform administrative support for medical record management and CRM data maintenance to assure HIPAA compliance Flexibility and willingness to perform other job-related tasks as requested, in support of the lab's success and overall patient care

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at Labcorp? Share your experience