IT Cloud Engineer

About the role

About Centific Centific is a frontier AI data foundry that curates diverse, high-quality data, using our purpose-built technology platforms to empower the Magnificent Seven and our enterprise clients with safe, scalable AI deployment. Our team includes more than 150 PhDs and data scientists, along with more than 4,000 AI practitioners and engineers. We harness the power of an integrated solution ecosystem-comprising industry-leading partnerships and 1.8 million vertical domain experts in more than 230 markets-to create contextual, multilingual, pre-trained datasets; fine-tuned, industry-specific LLMs; and RAG pipelines supported by vector databases. Our zero-distance innovation™ solutions for GenAI can reduce GenAI costs by up to 80% and bring solutions to market 50% faster. Our mission is to bridge the gap between AI creators and industry leaders by bringing best practices in GenAI to unicorn innovators and enterprise customers. We aim to help these organizations unlock significant business value by deploying GenAI at scale, helping to ensure they stay at the forefront of technological advancement and maintain a competitive edge in their respective markets. A Cloud Support Engineer ensures the stability, security, and performance of cloud-based systems by troubleshooting, maintaining, and optimizing infrastructure. They act as the primary technical point of contact, managing client support tickets, assisting with deployment, and collaborating with engineering teams to enhance service efficiency and automate workflows.

Responsibilities

• Troubleshooting & Support: Resolve, triage, and manage complex customer issues via tickets, chat, or calls regarding cloud services.
• System Maintenance: Monitor and optimize cloud environments for performance, reliability, and security.
• Deployment Assistance: Collaborate with teams to deploy and validate new cloud solutions and infrastructure.
• Automation: Utilize Infrastructure as Code (IaC) tools and scripts to improve processes.
• Documentation: Create and maintain documentation for systems, processes, and solutions.
• Required Technical Skills & Qualifications
• Cloud Platforms: Experience with Azure , AWS or Google Cloud Platform (GCP
• Operating Systems: Strong proficiency in Linux/Unix systems.
• Networking: Knowledge of network protocols (HTTP, TLS, SMTP) and concepts (firewalls, switching, subnetting).
• Scripting/Coding: Experience with Python, Bash, or similar languages.
• Containers/DevOps: Familiarity with Docker, Kubernetes, and CI/CD tools.
• Certifications: Often require Azure / AWS Certified Cloud Practitioner/Associate, Google Professional Cloud Engineer, or similar.
• Core Competencies
• Excellent analytical and critical thinking skills for troubleshooting.
• Strong communication skills to interact with internal product/platform team and internal teams.
• Proactive attitude toward system security and performance.
• Quick learner
• Flexible and customer focus

Benefits

Additional Information

About Centific Centific is a frontier AI data foundry that curates diverse, high-quality data, using our purpose-built technology platforms to empower the Magnificent Seven and our enterprise clients with safe, scalable AI deployment. Our team includes more than 150 PhDs and data scientists, along with more than 4,000 AI practitioners and engineers. We harness the power of an integrated solution ecosystem-comprising industry-leading partnerships and 1.8 million vertical domain experts in more than 230 markets-to create contextual, multilingual, pre-trained datasets; fine-tuned, industry-specific LLMs; and RAG pipelines supported by vector databases. Our zero-distance innovation™ solutions for GenAI can reduce GenAI costs by up to 80% and bring solutions to market 50% faster. Our mission is to bridge the gap between AI creators and industry leaders by bringing best practices in GenAI to unicorn innovators and enterprise customers. We aim to help these organizations unlock significant business value by deploying GenAI at scale, helping to ensure they stay at the forefront of technological advancement and maintain a competitive edge in their respective markets.

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