Senior Implementation Specialist, Asia (Professional Services)

Responsibilities

• Engage with a broad range of customers across Asia (ASEAN, GCR, Japan & Korea) to develop a comprehensive understanding of their cyber resiliency and data protection environments from a fresh, pragmatic perspective.
• Employ validated consultative methods to design, implement, and/or remediate solutions related to Modern Data Protection, Multi-Cloud capability, Archive & Compliance, Ransomware/Disaster Recovery, Cyber Resiliency, and Operational Improvement.
• Install and configure Commvault hardware and software according to design specifications to meet customers' technical and business requirements.
• Assess customer readiness to determine if all technical prerequisites have been met to proceed with project phases.
• Execute migration tasks to transition customers from their existing cyber resiliency and data protection solution to the new Commvault based solution.
• Install and configure cyber resiliency and data protection agents to protect customers' applications, databases, data, and hypervisors.
• Collaborate with customers and Commvault technical support and/or development teams to resolve technical issues that may impede project progress.
• Provide regular updates on project progress and obstacles to the Project Manager.
• Complete all necessary documentation associated with client projects in a timely manner, including User Acceptance Test (UAT) Plans and As-Built Documentation.
• Maintain current knowledge of the latest implementation methodologies to ensure optimal and effective project delivery.
• Assist and collaborate with Technical Architects from regional teams for our global customers.
• Ensure a high level of customer satisfaction throughout all client engagements.

Requirements

• Bachelor's degree in Computer Science, Computer Engineering, Information Technology, or a related field
• 8+ years of experience in IT implementation, systems integration, or a related field, with a focus on cyber resiliency or data management.
• Demonstrable experience as Senior Implementation Specialist with enterprise customer exposure.
• Hands-on Commvault experience; Advanced Commvault Certification (Engineer, or Expert) is highly preferred.
• Good communication etiquette, including strong verbal, written, and active listening skills.
• Good presentation skills with the ability to articulate complex technical solutions to both technical and non-technical audiences.
• Customer-centric approach with strong customer service skills and a focus on building lasting relationships.
• Ability to take detailed notes, work independently, and communicate effectively as part of a remote team.
• Strong knowledge and experience with cloud environments, ideally with exposure to Cybersecurity, Networking, Storage, and Linux Operating Systems.
• Ability to multitask and effectively prioritize tasks in a high-volume, time-sensitive environment.
• Proficiency with backup and recovery of Microsoft 365 (Exchange Online, SharePoint Online, OneDrive for Business, Teams).
• Proficiency with backup and recovery of databases (Oracle, SAP/Oracle, Microsoft SQL Server, SAP HANA).
• Hands-on experience

Benefits

Additional Information

Recruitment Fraud Alert We've learned that scammers are impersonating Commvault team members-including HR and leadership-via email or text. These bad actors may conduct fake interviews and ask for personal information, such as your social security number. What to know: Commvault does not conduct interviews by email or text. We will never ask you to submit sensitive documents (including banking information, SSN, etc) before your first day. If you suspect a recruiting scam, please contact us at wwrecruitingteam@commvault.com About Commvault Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover, take action, and rapidly recover from cyberattacks - keeping data safe and businesses resilient. The company's unique AI-powered platform combines best-in-class data protection, exceptional data security, advanced data intelligence, and lightning-fast recovery across any workload or cloud at the lowest TCO. For over 25 years, more than 100,000 organizations and a vast partner ecosystem have relied on Commvault to reduce risks, improve governance, and do more with data. We are seeking a highly skilled and experienced Senior Implementation Specialist (Professional Services) to join our dynamic team in Singapore. In this key role, you will be responsible for the successful deployment, integration, and optimization of our cyber resiliency and data protection solutions for a diverse portfolio of enterprise clients. You will leverage your deep technical expertise and communication skills to ensure smooth implementations, maximize client satisfaction, and drive long-term value. The ideal candidate has a strong background in cyber resiliency and data protection technologies, a passion for solving complex technical challenges, and a proven ability to thrive in a fast-paced, client-focused environment.

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