D365 Senior Support Engineer - F&SCM (Managed Services)

Responsibilities

• As a Dynamics F&SCM Engineer, specialising in Supply Chain and Advanced Warehousing, within our Managed Services function.
• Provide end-to-end support for Dynamics 365 F&SCM issues raised by customers, ensuring timely resolution and high customer satisfaction.
• Analyse, troubleshoot, and resolve application issues by collaborating with internal teams, technical specialists, and Microsoft support where required.
• Recommend and implement effective solutions aligned with customer business requirements and industry best practices.
• Act as a subject matter expert by providing guidance and knowledge sharing on D365 F&SCM functionality and support processes.
• Partner with customers and cross-functional teams to understand business processes and identify opportunities for system enhancements and continuous improvement.
• Support Microsoft release and update activities, ensuring seamless deployments with minimal business disruption.
• Maintain a customer-centric approach and deliver services in accordance with agreed SLAs and quality standards.
• Contribute to service readiness activities and provide support during go-live and postimplementation phases.
• Proactively identify opportunities to optimize and extend customers' D365 F&SCM solutions to maximize business value.
• Work closely with Technical Leads, Functional Consultants, Architects, and Service Delivery Managers to ensure successful service delivery and issue resolution.
• Perform root cause analysis for recurring incidents and recommend preventive measures to improve system stability and performance.
• Ensure accurate documentation of incidents, solutions, and support activities while adhering to established processes and governance standards.
• Desired Skills and Experience:
• We're seeking a passionate team player with the following qualifications:
• Proven experience providing support for Dynamics F&SCM implementations;
• Solid D365 F&SCM Support experience across various modules with specialist knowledge in at both Manufacturing and Warehousing.
• Experience delivering continual enhancement of Dynamics F&SCM implementations and working to the Microsoft update/release cadence.
• An excellent troubleshooter and problem solver
• Experience of working at a Microsoft partner
• We don't believe hiring is a tick box exercise, so if you feel that you don't match the job description 100%, but would still be a great fit for role, please get in touch.
• At Telefónica Tech, we believe inclusion is the bridge that empowers everyone to be their authentic selves. We celebrate and respect our differences because diversity drives innovation and makes us stronger.
• Be yourself with us, and feel that you belong.
• We welcome applicants from all backgrounds and identities regardless of age, disability, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, and sexual orientation.
• We don't believe hiring is a tick box exercise, so if you feel that you don't match the job description 100%, but would still be a great fit for role, please get in touch.

Benefits

Additional Information

Role: As a Senior Support Engineer, you'll be part of our AI and Business Solutions division leveraging your experience supporting Dynamics F&SCM to ensure delivery of high-quality support and solutions to our D365 F&SCM customers.

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