Customer Success Representative (Brilliant Harvest)

About the role

If you've worked in a B2B2C environment - selling to a business that serves its own customers - and you know that a signed deal doesn't mean adoption, this role is for you. At Brilliant Harvest, our customers are equipment dealerships. Their customers are farmers and construction equipment operators. Your job isn't just to make the dealership happy - it's to help the people inside the dealership become the ones who drive our platform forward. The goal is for dealers to not need you. You get in, build champions, create the habits and tools they need to run with it. This position is perfect for those who find greater fulfillment in empowering others to succeed independently than in being the primary point of contact.

Requirements

• B2B2C experience - you've worked in or alongside businesses that serve their own end customers, and you understand what it takes to drive value at both layers of the relationship.
• Background in customer success, account management, or enablement - ideally in ag, with equipment dealerships, or in a SaaS/technology environment.
• Real familiarity with how equipment dealerships operate - service departments, parts counters, the way decisions actually get made on the floor.
• Proven ability to influence without authority. You've gotten people to change how they work without being their manager - and it stuck.
• A train-the-trainer mindset. You measure success by how well people perform without you, not by how often they call you.
• Experience building scalable enablement tools - not just solving one-off problems for one customer at a time.
• Strong communicator, written and verbal; comfortable presenting to a group on a shop floor or in a Zoom with a leadership team.
• Some background in content creation is a plus - guides, decks, short videos, anything that works at scale.
• Willing and able to travel approximately 25% of the time - dealerships, farm sites, wherever our customers are.
• Remote-capable and self-directed. You own your outcomes.

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