Strathisla Brand Home Supervisor

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Strathisla Brand Home Supervisor Your manager: Prestige Hospitality Manager Scotland Team: Brand Homes Location: Keith, Moray, Scotland Be part of something big We are Pernod Ricard, a leading company in the global spirits industry with over 19,000 employees globally. We own 16 of the world's top 100 Spirits Brands and hold one of the most prestigious and comprehensive brand portfolios in the industry with 240 premium brands available in over 160 countries, including: Absolut vodka, Ballantine's, Chivas Regal, Royal Salute, and The Glenlivet Scotch whiskies, Jameson Irish whiskey, Martell cognac, Havana Club rum, Beefeater, Malfy and Monkey 47 gins, Malibu liqueur, Mumm and Perrier-Jouët champagnes. Here in the UK In the UK, Pernod Ricard is made up of 4 businesses: Pernod Ricard UK , which markets , sells and distributes our products in the UK market Chivas Brothers, the largest brand company in the Group, responsible for the production and management of our award-winning Scotch whisky portfolio Pernod Ricard Global Travel Retail , the global and EMEA home of the group's duty free, air travel and cruises business. The Absolut Group, the brand owner of our global white spirits portfolio, whose Gin brand unit and Business Acceleration team sit in London. We are an organisation of 2,000 employees in the UK, headquartered in London, in a brand-new office designed with sustainability, 'conviviality' and collaboration in mind. We also have offices in Scotland and various distilleries and production sites across the UK from Plymouth to London to Speyside. Your new team This position sits in our Chivas Brothers business. At Chivas Brothers, our 1,600-strong team across 27 sites is committed to upholding the heritage of Scotch and ensuring its sustainable future, as well as opening it up to new audiences across the globe. Your unique contribution The purpose of the job is to grow Strathisla Brand Home business and effectively manage it. You will be managing the team according to Chivas Brothers purpose and values and ensuring the Brand Home's financial profitability and operational excellence. You will have 4 main areas of responsibility: Manage the team: Manage Brand Home staff daily and recruit staff as required. Develop and implement staff training system, including brand and product knowledge, premium experience, retail and hospitality skillset as well as digital competencies (e-retail, e-experiences). Responsible for producing a monthly staff rota plan, monitoring holidays and sickness, collating time sheets and liaising with payroll. Communicate and report weekly to the Scotland based Prestige Hospitality Manager. Deliver premium whisky experiences: Set up an effective and premium range of experiences that is unique. Lead the BH team in implementation and continuous improvement of immersive, high-end guest experiences aligned with luxury positioning and storytelling. Liaise with the marketing brand teams ensuring script and visual content are up to date (both off-line and on-line). Manage online booking system via CBL third-party. Coordinate trade and senior management team visits with Visit Coordinator & Linn House team. Support in the shop, welcoming guests, conducting whisky tastings and guided tours when necessary. Host VIP and HNWI visits Ensure consistent operational support of visits related to The Vault and associated activities. Develop financial profitability: Growth mindset: set up yearly financial KPIs in collaboration with the Brand Home finance team and the Prestige Hospitality Manager. Review and adapt KPIs on a quarterly basis. Revenue optimisation: establish a yearly promotional plan both online and in the shop - supported by newsletters. Launch new products in collaboration with brand marketing team. Conduct specific revenue generation activities. Work with Business Development Associate and Visit Coordinator to optimise both tourism and prestige visitor numbers by developing travel trade & luxury tourism partnerships. Maximise tour occupancy using local advertising and social media platforms. Cost control: analyse Brand Home monthly P&Ls in order to monitor and adjust structure + other costs. Ensure operational excellence: Collect visitor data to grow visitor database and ensure the conversion into sales of online activities Monitor and report stock levels monthly. Manage the maintenance of suitable cash float and balance the tills daily. Become premise manager and hold a personal license to meet the legal requirements which insist that a fully trained employee oversees the premises during business hours. Additionally, be qualified to train staff on the licensing laws. Administer full Health and Safety records for the Brand Home as part of the site control plan. Fully trained in Food Hygiene where applicable. Who you'll be working with Internally, you will work with Scotland Prestige Hospitality Manager & wider team including Linn House, Head of Prestige Hospitality, relevant Bra

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