Customer Service & Operations Analyst

Responsibilities

• You'll also be:
• Identifying barriers to performance and coordinating improvements to enhance our efficiency
• Working closely with operational centres, providing coaching and support to increase efficiency and knowledge
• Keeping accurate records of day to day operations, logging incidents and identifying trends
• Reviewing manual or ineffective processes which could be automated or enhanced
• Maintaining a focus on improving our customer service and experiences
• The skills you'll need
• To be successful in this role, you'll need to have excellent planning and organisational skills, along with good attention to detail. You'll perform well under pressure, and be confident in your ability to manage multiple tasks while maintaining high levels of accuracy throughout.
• You'll also need:
• Experience of analysing and using performance data
• Fresher's, 2024 or 2025 pass outs graduates in B.com, BA, BBA, Bsc Non-IT, Mass Comm, Journalism
• The ability to convey information in a simple and understandable way
• An understanding of contact centre operations and performance metrics
• Microsoft Office skills, including PowerPoint, Excel and Word
• Hours
• 45
• Job Posting Closing Date:
• 17/07/2026

Additional Information

Join us as a Customer Service & Operations Analyst (Webchat) This is an opportunity to make a positive impact to our customers and colleagues, as you deliver successful customer and business outcomes You'll be actively participating in initiatives to improve customer service, processes and procedures You'll be handling customer queries and complaints

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