Donor Support Associate [Temporary Role]

About the role

ActBlue is a nonprofit that builds tech and infrastructure for Democratic campaigns, progressive-aligned causes, and people trying to make an impact in order to fuel long-term, people-powered change. If you've ever given online to a Democrat or progressive organization, chances are you've used our powerful online fundraising platform. We put power in the hands of small-dollar donors and help thousands of groups - from presidential candidates to environmental organizations - build grassroots movements. We envision a democracy where everyone looking to make progressive people-powered change can easily and effectively deploy their resources, energy, and creativity to shape our country and futures. Each and every one of us, from the political activists to the tech innovators to the customer service pros, is fully committed to our mission. As ActBlue ramps up for a busy 2026 election season, we are looking for several Donor Support Associates to join our Customer Service department. Donor Support Associates provide support to the small-dollar donors who donate through ActBlue. These temporary positions are expected to last until mid-November 2026. The Customer Service department is critical to ActBlue's mission to democratize power in this country through grassroots fundraising. We provide support 7 days a week, 365 days a year to the campaigns and organizations that use our tools to fundraise and the donors that contribute to them via our platform.

Responsibilities

• Provide day-to-day, high-quality support donors on a variety of inquiries, including but not limited to refunds, canceling recurring donations, standard login inquiries, and managing various other donor-related requests.
• Efficiently triage all incoming support requests to the correct team based on email content.
• Provide proactive support and outreach to our users as needed.
• Review voicemails and return phone calls as needed.
• Flag potential bugs or issues with ActBlue's platform that are reported to us by our users as needed.
• Review donation transactions as part of our fraud prevention workflow.
• Meet established quality and productivity standards for the role.
• WHAT YOU BRING:
• Experiences in customer service. A successful candidate will have demonstrated success in supporting customers on a daily basis both over email and over the phone.
• Strong preference for experience working with HubSpot (or similar email ticket programs such as Salesforce/Zendesk).
• Attention to detail. You proofread, reread, and triple-check your work. You understand that details play a large role in setting a project up for success.
• Troubleshooting skills. Creativity, patience, and a helpful attitude are crucial when helping the people we work with solve problems and get the information they need.
• Organization and efficiency over the phone and via email. The person in this role will be responding to a high volume of emails and calls each day and will regularly problem-solve with customers over the phone.
• Comfort with going solo. While you'll be working on a team, most of your day-to-day work will be independently driven and managed.
• A goal - oriented outlook. As a team, we work hard to consistently meet and exceed our goals. You enjoy both setting goals and meeting them, as well as supporting your team in meeting theirs.
• WORK & BENEFITS SNAPSHOT
• This posting is for a temporary full-time, remote, hourly position with an expected end date of November 20, 2026.
• Registered States*:
• Work Schedule:
• Sunday - Thursday, 10 AM - 6 PM EST OR

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