Patient Financial Advocate

About the role

Build your Career. Make a Difference. Presbyterian is hiring a Patient Financial Advocate. Performs financial screening on hospital and medical group accounts to identify residual balances, high‑deductible plan participants, and self‑pay patients. Maintains thorough knowledge of assistance programs (Community Benefit, Medicaid/PEMOSSA, alternate resources) and Presbyterian payment‑plan policies. Researches and resolves disputed or outstanding account balances and applies strong understanding of PHS contract benefits, in‑network/out‑of‑network rules, and pre‑billing claim processes to counsel patients on financial responsibility. Escalates chronic no‑pay or bad‑debt accounts to the supervisor. Refers uninsured patients to the Financial Advocacy Center for assistance with coverage options, including Marketplace enrollment. Type of Opportunity: Full time Job Exempt: No Job is based: PMG - Montgomery Work Shift: Days (United States of America)

Responsibilities

• Customer Service & Caring Practices Delivers exceptional patient experience using CARES, AIDET, and EPE tools. Addresses and resolves complaints in the moment using appropriate communication. Manages conflict effectively and seeks supervisor support when needed.
• Medical Record Components Documents patient discussions, agreements, and audit‑trail notes in the appropriate Epic account screens.

Requirements

• High school or equivalent
• Three to five years of healthcare experience in a physician office or hospital setting
• Prior billing office and collection experience preferred
• Significant provider and patient interaction experience
• Familiarity with the Affordable Care Act and healthcare s role in assisting patients and patients families with health care costs
• Must be able to interpret data
• Comprehension of billing methodology for an integrated delivery system to include lab and other ancillary services in scope
• Candidates must be at least 18 years of age at the time of hire
• All benefits-eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary benefits.
• Wellness
• Why work at Presbyterian?
• As an organization, we are committed to improving the health of our communities. From hosting growers' markets to partnering with local communities, Presbyterian is taking active steps to improve the health of New Mexicans.
• About Presbyterian Healthcare Services
• Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.
• AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.
• We're Determined to Support New Mexico's Well-Being | Presbyterian Healthcare Services

Benefits

Additional Information

Location Address: 8800 Montgomery Blvd NE Albuquerque, NM 87111-2310 Compensation Pay Range: Minimum Offer $16.79 Maximum Offer $24.95 Now Hiring: Patient Financial Advocate

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at phsorg? Share your experience