Manager, IT Systems

Responsibilities

• Manages and mentors a team of 3-6 engineers and administrators; sets priorities aligned with established company goals and key activities.
• Responsible for the success of our global collaboration systems and roadmaps:
• Microsoft 365 Suite, Fabric, Copilot, Power Platform, Exchange, SharePoint/OneDrive, Slack Enterprise Grid, Zoom, and Smartsheet.
• Monitors, analyzes, and keeps up with emerging industry technology trends.
• Brings a product management focus to ensure we are getting maximum value out of our collaboration stack, while aligning with customer needs and requirements.
• Establishes best practices for customers through knowledge base (KB) articles and video training based on high-frequency issues to reduce the overall burden on IT Operations.
• Drives Zoom Rooms enhancements and R&D for new meeting-room offerings. Works closely with our IT Infrastructure and Site Build team to define site standards.
• Works with Business Engineering to support the adoption and use of Copilot and Copilot Studio.
• Works with our client-facing teams to understand collaboration requirements and establish standards for optimal workflow, in conjunction with security and privacy requirements.
• Works closely with our IT Systems management team and collaborates on shared components across Microsoft 365, Microsoft Azure, and identity and automation systems.
• Maintains a high level of communication and positive professional relations with our current and/or future vendors and suppliers.
• Provides cooperative leadership by leveraging our Operations team for Level 1 administration services through operationalizing processes, driving automation, creating documentation, delivering training, and providing technical guidance.
• Participates in our TechSolutions process for developing customer solutions when IT collaboration systems can be leveraged.
• Contributes as a technical project lead for global collaboration initiatives.
• Participates in security incident response processes and adheres to cybersecurity established standards.
• Applies best practices to projects, implementations, and issue resolution; provides status updates and reports.
• Creates and maintains efficient documentation for IT standards, procedures, and knowledge base (KB) articles.
• Maintains a high-quality level of technical support to ensure effective productivity for management, established employees, and future team members.
• Other duties as assigned.

Requirements

• Bachelor's degree in related business or IT field required; Microsoft certification desired but not required with demonstrated experience.
• 8 to 10+ years of experience managing and working with:
• TTD's collaboration tool stack, or similar products, for email, eDiscovery, cloud file storage and permissions, productivity suites, virtual meetings, chat, phone systems, meeting room systems, and unified communications.
• Microsoft PowerShell or equivalent scripting experience for systems management.
• Defining, documenting, and implementing standards for a given subject area.
• Managing and mentoring up to 6 local and remote direct reports, including performance management and measurement.
• Prior experience working with the ITIL framework in a SOX regulated environment is highly desired.
• Computer proficiency with software knowledge to include MS Office.
• Excellent interpersonal, written, and oral communication skills required.
• Strong customer service and presentation skills.
• Able to analyze customer needs and reach acceptable solutions.
• Comprehension and adher

Benefits

Additional Information

The Trade Desk is a global technology company and the world's leading independent platform for digital advertising, with nearly 4,000 employees across more than 30 offices. Our technology helps advertisers reach the right audiences across the open internet - from streaming TV and podcasts to mobile apps, news, and more. Advertising powers the content people love. By making it more transparent, effective, and responsible, we help support trusted journalism, quality entertainment, and creators worldwide. The world's brands and agencies rely on us to reach their customers and grow their businesses responsibly. The scale of our platform brings unique technical challenges - from processing massive datasets in real time to building systems that operate reliably on a global scale. When you work here, your impact is worldwide. We welcome diverse perspectives, encourage curiosity, and build teams that learn from one another. If you're driven to solve meaningful challenges, we'd love to meet you. What we do: The Manager, IT Systems oversees The Trade Desk's global corporate IT collaboration platforms. The successful candidate will demonstrate leadership through strategic thinking, effective team management, and a strong motivation to address challenges with technology-driven solutions. While the primary focus is on managing personnel and services, the role also requires the ability to engage directly with relevant technologies as needed.

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