Sr. Operations Representative

Responsibilities

• Account Servicing Listens attentively to customers in order to address issues / questions responsibly; Updates
• account information, as requested by the customer; Transfers the customer to the appropriate department, as needed
• Functional Knowledge: Displays expertise in product and service knowledge; Understands and adheres to company
• policies and procedures.
• Training: Completes and passes assessment of the required web-based training (WBT) within timelines to prevent
• potential job risks
• Servicing: Handles incoming calls to provide customers credit card usage information, verification of payment, online
• technical support, and assist customers with other account-related concerns

Requirements

• At least high school level
• Must have at least 7 months Call Center experience, Shared Services or Business Process Outsourcing background
• Fluent in English and excellent conversational skills
• Preferably with Financial or Fraud Background
• For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
• Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Additional Information

Alabang (96050), Philippines, Muntinlupa City, National Capital Region (Manila) Sr. Operations Representative

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