Front Office Supervisor
External
Accorhotel · Makati City, PhilippinesPrepare for this interview
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About the role
Ensures compliance with arrival and departure standards based on Leading Quality Assurance. Supervises the Front Office Team to personalize the guest arrival and departure experience by ensuring all arrival reservations are reviewed and processed based on guest purpose, perspective, preferences, and passions. Ensures all corporate, regional and local Raffles Standards of Operating Policies and Procedures are adhered to. Graduate of Hospitality Management or a related field Minimum of two (2) years of relevant front office experience, preferably within a luxury hotel setting, is an asset. Highly service‑oriented, with a strong passion for guest engagement, excellence in service delivery, and the ability to lead and inspire colleagues toward exceptional performance. Strong working knowledge of loyalty programs, Opera PMS, and MS Office applications
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