CRM Governance Manager - Service (m/f/d)

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Responsibilities / Tasks Coordinate the rollout of service/field service rollouts with Divisions, country organizations, IT and Transform 360 Roadmaps and rollout strategies including resourcing and costs Coordinate with external implementation partner Enable and train the divisional and local coordinators Support go-live/hot phase of a rollout Link the different parties within the project Future development of Service and especially / Field Service for globalCRM Collect Ideas/Requests from the Users/Key Users, structure and priotize them Align with Transform 360 and GEA Digital for future developments of globalCRM to fit the E2E process Vision for future Service functionalities for globalCRM Governance of Service and Field Service activities for globalCRM Define and develop guidelines and standards Define and develop KPIs and dashboards to steer service processes Align service processes with BPM and Transform 360 Enable and train the divisional and local coordinators & key users Your Profile / Qualifications Successfully completed studies Bachelor/master in Business Administration, Economics, Engineering or equivalent qualification Minimum 2-3 years' professional experience in service, service excellence or service Consulting or equivalent qualification Proven background/certifcation in Project management (such as IPMA level D or equivalent) Structured and self-reliant working approach Passion for service process and excellence and training people Fluent in English, further languages of advantage Willingness to travel and to work in a global community Did we spark your interest? Then please click apply above to access our guided application process.

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Company Intel

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