AI/ML CMDB Solution Architect

About the role

Grade Level (for internal use): 12 The Role: AI/ML CMDB Solution Architect The Team: We are seeking an experienced and forward-thinking AI/ML CMDB Lead Architect to join our CMDB team. In this role, you will be responsible for assessing current gaps in our Configuration Management Database (CMDB), designing a modern and scalable architecture, and guiding the team on best practices to make CMDB data ready for the next generation of enterprise AI and agentic solutions. You will play a pivotal role in evolving our CMDB from a ServiceNow-centric model to an intelligent, data-driven ecosystem leveraging Databricks, Microsoft Fabric, knowledge graphs, and predictive intelligence. The Impact: The AI/ML CMDB Lead Architect will be instrumental in transforming how our organization understands, manages, and leverages its technology assets. By modernizing the CMDB and making inventory data AI-ready, this role will directly improve operational decision-making, reduce IT risk, and unlock intelligent automation across the enterprise. The work will have downstream impact on our customers by ensuring our organization operates on reliable, high-integrity data - enabling faster incident resolution, better change management, and a stronger foundation for enterprise-grade AI solutions.

Responsibilities

• Conduct a comprehensive assessment of the current CMDB architecture, identify data gaps, and define a roadmap to a modern, AI-ready CMDB ecosystem.
• Design and implement a target-state architecture that integrates ServiceNow with Databricks and Microsoft Fabric, enabling gold-tier datasets to flow into the CMDB from diverse source systems.
• Modernize CI lifecycle management, reconciliation, and data quality processes through automated, AI-assisted, and data-driven workflows.
• Develop and maintain ServiceNow modules supporting ITSM and CMDB governance, including workflow automation, business rules, and module configuration.
• Reduce dependencies on IT teams by creating data-driven solutions to automate relationship mapping, dependency integrity, and reconciliation.
• Introduce AI/ML capabilities such as knowledge graphs and predictive intelligence to surface relationships between assets and proactively identify dependencies.
• Design and oversee CMDB audits, KPI dashboards, and continuous improvement processes to maintain data quality and integrity.
• Leverage Azure cloud services and Databricks for scalable data ingestion, transformation, and processing.
• Implement automated job scheduling and observability with self-healing AIOps capabilities.
• Serve as the technical lead and mentor for the CMDB team, establishing best practices, coding standards, and architectural principles.
• Ultimately accountable for the Quality and Integrity of the CMDB.
• Manage a team of passionate CMDB data engineers.

Requirements

• Key qualifications:
• Experience: 5-10 years in data engineering and or CMDB management and architecture.
• Education: Bachelor's degree in Computer Science, Engineering, Information Systems, or a related field.
• CMDB Expertise: Deep understanding of CMDB concepts including CI lifecycle management, data model governance, relationship mapping, reconciliation, audits, and KPI dashboards.
• ServiceNow Development: Hands-on experience with workflow automation, business rules, module configuration, discovery, and integration with enterprise systems.
• Data Engineering: Strong skills in ETL/ELT pipeline design, Python for data transformation, Databricks for scalable processing, and Microsoft Fabric for data lakehouse architectures and data distribution.
• What's In It For You?
• Our Mission:
• Advancing Essential Intelligence.
• Our People:

Benefits

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at spgi? Share your experience