Account Management Coordinator

About the role

- Support with the preparation of business review (MBR/QBR) presentations. - Function as back‐up on non‐customer facing front for Account Managers where support is needed - Support the department in business development and customer retention by maintaining good relationship with customers - Manage integrity of shipment and performance data. - Document and communicate all quotations and handling instructions such as SOPs for secured business to all departments concerned prior to business implementation - Assist with generating system reports for managing and communicating exceptions to Operations/Account managers/Customers across the network. - Monitor against performance standards per agreed KPI's with customer. - Support with upkeep of rates, SOPs and contacts on the GAM Suite. - Ensure rates are kept up to date and communicated effectively to operations. - Support the accounts receivable process of the customer internally within Expeditors. - Support the department in RFQs and quotations by working with relevant products and Account Managers to price competitively - Support with activities related to managing and improving the EDI connection with customer. - Support with the new rates/lanes approval processes. - Take up additional tasks/ projects as required by Account Managers to enable strategic development of the account. - Knowledge of required Expeditors' operating systems - Proficient in Microsoft Office and CRM software, with high proficiency in using Excel, PowerPoint and Power BI. - Proven analytical and problem solving skills - Good communication and interpersonal skills - Proactive, meticulous and able to take good ownership of tasks assigned - Ability to work productively both individually and in a team environment - Possess good attention to details - Able to identify potential risks/problems before it surfaces - Oral and written proficiency in the English language Application Closing: Jul. 10th, 2026

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Company Intel

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