Revenue Cycle Analyst

About the role

Bandwidth , a prior "Best of EC" award winner, is a global software company that helps enterprises deliver exceptional experiences through voice, messaging, and emergency services. Reaching 65+ countries and over 90 percent of the global economy, we're the only provider offering an owned communications cloud that delivers advanced automation, AI integrations, global reach, and premium human support. Bandwidth is trusted for mission-critical communications by the Global 2000, hyperscalers, and SaaS builders! At Bandwidth, your music matters when you are part of the BAND. We celebrate differences and encourage BANDmates to be their authentic selves. #jointheband

Responsibilities

• Supports internal teams and global customers by generating manual invoices and custom invoice lines as needed. Acts as a key resource for resolving non-standard billing requests, ensuring accuracy and consistent service for complex international accounts.
• Works closely with Finance to support monthly revenue close cycle within established deadlines. Performing regular testing to ensure new solutions/systems enhancements are adequately tested to minimize material impacts on Bandwidth's revenue stream.
• Foster relationships with key billing partners such as Billing Dev Ops, Netsuite Team, and other internal stakeholders; establish strong partnerships to effectively communicate status, define critical issues & impacts, design mitigation plans and help articulate/drive required decisions.
• Leads billing cycle stakeholder meetings, prepares, and sends out necessary information ahead of the meetings. Attends department meetings and document meeting notes to inform the team and absent stakeholders.
• Prepare and execute the monthly Revenue Share process while working closely with the Carrier team and acting as the liaison between internal teams and the Revenue Share customer.
• Functions as a cross-trained resource providing critical backup support for the Billing Configuration Specialist and Business and Revenue Assurance Data Analyst. Actively assists with departmental projects and ensures operational continuity by covering key responsibilities during team absences.
• Knowledge of Bandwidth contracts including service order forms and rate sheets, to determine the different process flows based on the product and the pricing scheme used.
• Research discrepancies within contracts and maintain open communication with Sales Support and others in the Sales organization, to clarify all details and intent of all Onboarding cases.
• Ensure all contracted rates are entered into billing accounts correctly to prevent downstream impacts such as billing disputes and issuing of large credits on customer accounts including new customer and existing customer rate changes.
• Process and complete all Onboarding cases within 2-day SLA, while maintaining at least a 98% level of accuracy.
• Ensures accuracy by d

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