North America Public Sector (NAPS) Customer Success Executive - System Integrators
External
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About the role
As a Customer Success Executive, you will oversee success planning and technical initiatives to help North America Public Sector (NAPS) clients maximize the benefits of Red Hat's products and platforms. You will partner with leading System Integrators to create strategic success plans, engaging directly with senior executives, enterprise architects, and development teams. By working across internal and external groups, you will lead implementation efforts and develop proof-of-concept programs. Your primary focus will be to eliminate technical and operational hurdles, ensuring customers successfully achieve the intended value of their investments. *Active DoD Secret clearance required
Responsibilities
- Understand customers' overall Red Hat portfolio, technical and business priorities, and success measures.
- Create and execute customer success plans with discrete milestones and actions to achieve customers' business objectives by tasking technical execution teams.
- Identify opportunities for increased consumption, track monthly consumption against targets and plan key deployment timelines and milestones.
- In collaboration with others, apply technical knowledge and customer insights to create a migration and modernization roadmap for applicable workloads and applications.
- Orchestrate Design and Discovery Sessions to build plans for implementing solutions - governing design in line with customer business goals.
- Be the Voice of the Customer. Share insights and best practices, and connect with Engineering and Product teams to remove blockers.
- Target and resolve issues to remove impediments in order to prove the value of implementing Red Hat technologies.
- Assess the customer's knowledge of Red Hat's products and overall readiness to support customers through a structured learning plan and ensure delivery through partners.
- What you bring:
- 8+ years working in enterprise software from a customer success management, technical consulting, technical project management, technical sales, support or Quality Assurance (QA) perspective.
- Experience with technical project planning and execution management.
- Experience coordinating across functions, including executive leadership, management, sales, customer success, technical support, professional services, marketing, and engineering to meet account performance objectives and customer expectations
- Ability to independently deliver consultative-type customer-facing engagements.
- Practical knowledge of DevOps and agile concepts, application development and deployment tools.
- Practical experience with one or more Public Cloud providers (AWS, Azure, GCP, IBM Cloud) and their integration with enterprise customers is a plus, with recent Public Cloud certification a distinct
- Experience with Salesforce.com (SFDC) and familiarity with other leading customer relationship management, customer success, case management, and analytics solutions
- Experience with and/or understanding of NAPS System Integrators
- Active DoD Secret clearance required; Top Secret preferred
- The salary range for this position is $189,300.00 - $302,810.00 (inclusive of base pay + target incentive compensation). Actual offer will be based on your qualifications.
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