Customer Quality Technician (Contract)

Responsibilities

• Serve as the primary quality liaison between Harbinger and Upfitter, representing the customer's voice on product and service quality.
• Lead investigations of customer-reported quality issues, driving timely, data-based root-cause analysis and corrective/preventive actions.
• Train technicians and inspectors on inspection standards, documentation, and continuous improvement practices.
• Coordinate cross-functional teams (engineering, manufacturing, service) to resolve quality concerns and communicate progress transparently.
• Analyze field performance and warranty data to identify systemic issues and develop improvement strategies.
• Conduct Vehicle Buy-Off (VBO) inspections and audits to verify quality compliance at upfitter and production sites.
• Support deployment of the Harbinger Quality Operating System (HQOS) to enhance reliability, serviceability, and customer satisfaction.
• Develop and maintain dashboards and KPIs to track field quality and vehicle reliability performance.
• Advocate for the voice of the customer, ensuring feedback drives continuous improvement across production, engineering, and supply chain.

Requirements

• 3+ years of experience in customer-facing quality roles within the automotive, commercial vehicle, or EV industries.
• Proven ability to manage field quality issues.
• Skilled in root cause analysis, 8D, and reliability data analysis for continuous improvement.
• Strong leadership, communication, and cross-functional collaboration skills.
• Willing to travel extensively (50-75%) to Upfitter sites.
• Preferred: Experience with last-mile delivery fleets, EV systems, telematics, remote diagnostics, and new vehicle launches.
• Equal Opportunity
• Candidate Data Privacy
• Harbinger may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our HR, legal, and finance teams, and the team(s) with the position(s) for which you are apply

Benefits

Additional Information

About Harbinger Harbinger is an American commercial electric vehicle (EV) company on a mission to transform an industry starving for innovation. Harbinger's best-in-class team of EV, battery, and drivetrain experts have pooled their deep experience to bring a first-of-its-kind EV platform to support the growing demand for medium-duty EVs and Hybrids. Harbinger: Familiar Form, Revolutionary Foundation. The Customer Quality Technician supports the Customer Quality team by investigating customer issues, ensuring product quality requirements are met at upfitters through Vehicle Buy-Off (VBO) process, and driving corrective actions. This role focuses on analyzing customer feedback, performing inspections, and maintaining quality documentation to help improve overall customer satisfaction. You will lead initiatives that drive customer satisfaction, resolve quality issues at the upfitter, and implement continuous improvement programs based on real-world customer feedback, particularly from last-mile delivery operators.

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