Regional Transition Management Lead

Responsibilities

• Regional Accountability for Transition Delivery
• Own the end to end delivery of all transition engagements across the regional customer base, ensuring every program meets scope, quality, budget, and timeline commitments.
• Maintain a consolidated view of the regional transition portfolio, proactively managing risks, dependencies, and resource allocation across multiple customers.
• Ensure consistent application of transition methodologies, governance standards, and delivery frameworks across enjoyments within regional portfolio.
• Act as the senior escalation point for transition related issues, ensuring rapid resolution and stakeholder confidence.
• Partner with Sales, Solutioning, and Delivery Leadership to shape transition approaches for new deals and renewals.
• Delivery Excellence
• Establish strong governance structures for all transitions within regional portfolio, including reporting, risk management, and stakeholder engagement.
• Drive operational readiness and ensure seamless handover to steady state service delivery teams.
• Monitor performance metrics across the regional transition portfolio and intervene where delivery performance requires improvement.
• Ensure compliance with contractual obligations, regulatory requirements, and internal delivery standards across all customer transitions.
• Where required directly leads transitions.
• Team Leadership & Development
• Lead and develop a regional team of Transition Managers, Project Managers, and supporting roles, ensuring capability and capacity align with portfolio demand.
• Build a culture of accountability, collaboration, continuous improvement, and delivery excellence across the transition function.
• Identify skills gaps and implement targeted development plans to strengthen transition capability across the region.
• Promote knowledge sharing, standardization, and best practice adoption across all delivery.
• Workload, Chargeability, and Utilization Management
• Regional Workload and Capacity Management
• Actively manage regional demand against available capacity by aligning work to the appropriate resources based on skills, experience, and role alignment.
• Review demand inputs, project pipelines, and operational commitments to identify capacity constraints or excess capacity ahead of delivery impact.
• Balance workloads across the region to address under- and over-utilization, ensuring equitable distribution of effort while minimizing delivery risk and employee burnout.
• Leverage cross-regional collaboration to address demand spikes, skill shortages, or short-term capacity gaps, ensuring continuity of service and delivery commitments.
• Chargeability, Utilization, and Time Entry Oversight
• Establish and reinforce clear expectations for chargeability, utilization, and accurate, timely time entry across the regional team.
• Monitor utilization, chargeable hours, and non-chargeable activity using standard Unisys reporting and dashboards.
• Ensure compliance with Unisys time entry policies, working closely with the team to correct gaps, inconsistencies, or trends impacting reporting accuracy.
• Analyze utilization variances versus forecast, identifying root causes such as demand shortfalls, skill mismatches, or delivery inefficiencies.
• Forecasting and Financial Alignment
• Partner with Finance, PMO, and Delivery leadership to support accurate regional forecasting, including headcount, demand, and revenue projections.
• Use Transition and transformation forecasting inputs and historical utilization trends to inform forward-looking resourcing and capacity plans.
• Validate forecasts against actuals on a regular cadence and drive corrective actions where gaps are identified.
• Support regional and global financial commitments by ensuring utilization performance aligns with revenue and margin expectations.
• Productivity and Continuous Improvement
• Use productivity, utilization, and time entry data to identify improvement opportunities at both individual and regional levels.
• Coach team members on effective time management, prioritization, and chargeability discipline to improve overall performance.
• Identify and eliminate non-value-added activities that negatively impact chargeability or delivery efficiency.
• Drive continuous improvement initiatives that simplify processes, improve demand visibility, and increase productive utilization.
• Performance Reporting and Stakeholder Communication
• Provide clear, consistent reporting on work

Additional Information

What success looks like in this role: Role Overview The Regional Transition Management Lead holds full accountability for all transition program across the regional customer portfolio This role ensures that every customer transition in the region-new contracts, renewals, expansions, or service transformations-is delivered with excellence, consistency, and predictable outcomes. The leader drives the maturity of transition practices, develops high performing teams, and embeds enhanced ways of working that scale across all delivery.

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Company Intel

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