[GS] Travel & Expense Officer (Call Center Support)

Benefits

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Department Information Join Bosch Global Services as a Travel & Expense Support Officer, where you will provide first-level support to associates worldwide on travel planning, expense claims, and related systems. This role offers exposure to a global working environment and international processes. Main Roles and Responsibilities Provide first-line support to employees on travel bookings, expense claims, and company policies Assist users in troubleshooting travel & expense tools (bTravel, mobile application) Guide employees through travel request and expense submission processes Resolve issues related to travel arrangements and reimbursements within SLA Handle employee inquiries via call center and internal systems Support compliance with company travel & expense policies Contribute to knowledge base and process improvement initiatives Bachelor's degree in Business, Finance, or related field 1-2 years experience in customer service, call center, or shared services Good command of English (spoken and written) and Japanese (N3 and above) Basic knowledge of Microsoft Office (especially Excel) Experience with ticketing systems or support tools is a plus Customer-oriented with strong communication skills Comfortable working in a fast-paced, SLA-driven environment Detail-oriented with good problem-solving ability Able to handle multiple tasks and high-volume requests WHY BOSCH? Because we don't just follow trends, we create them. Because together we turn ideas into reality, working every day to make the world of tomorrow a better place. Do you have high standards when it comes to your job? So do we. At Bosch, you will discover more than just work. Benefits and Career Opportunities Working in one of the Best Places to Work in Vietnam and Top 30 of the Most Innovative Companies all over the world Join a dynamic and fast-growing global company ( English-speaking environment) Engage in our diverse training programs which surely help strengthen both your personal and professionalism 13th-month salary bonus + attractive performance bonus (you'll love it!) + annual performance appraisal 100% monthly salary and mandatory social insurances in 2-month probation Meal, Commuting and Parking allowance Premium health insurance for you and 02 family members 15++ days of annual leave + 1 day of birthday leave Flexible working time Free in-house entertainment facilities and sport activities : football, badminton, yoga, Aerobics.... Vibrant culture : Enjoy team-building events, company trips, year-end parties, tech talks, charity & CSR initiatives Onsite opportunities : short-term and long-term assignments

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