Strategic Customer Success Manager

Responsibilities

• The duties and responsibilities of this position consists of, but are not limited to, the following:
• Grow Profitably:
• Manage top and bottom lines of the account (~$7M+ in Net Revenue annually)
• Global account P&L / Financial management, including expense management
• Maintain monthly revenue projections and accurate resource allocation
• Leverage customer specific data, requirements, and expectations to create viable supply chain solutions
• Global Capabilities:
• Champion the enterprise technical and operational capabilities to customer goals and requirements
• Manage customer expectations and requirements and plan desired outcomes aligned with strategy
• Develop collaborative strategic plan reflecting both the customer and C.H. Robinson's visions
• Advocate and utilize the enterprise project-based delivery model
• Customer Relationships:
• Align internal and external business functions across all global regions to support long term strategic plan
• Develop initiatives and manage projects to support customer value proposition
• Develop trusting strategic relationships with executive level customer contacts and align 3x3 leadership
• Drives the holistic plan to ensure operational excellence and serve as an escalation point
• Align with customer on business management processes and planning cycles
• Understand industry and market trends and apply to customer strategy and business reviews
• Stay informed of changes within customer business through regular customer communication
• Talent:
• Global oversight of all teams that work with dedicated customers, this includes regional Customer Service Managers.
• Provide guidance and mentoring to the Service Delivery teams
• Promote a collaborative culture within the team
• Foster a mindset of growth and continuous improvement
• Other duties or responsibilities as assigned according to the team and/or country specific requirements
• Required Qualifications:
• Required:
• Bachelor's degree from accredited college or university
• Minimum 6 years of related industry experience
• Ability to travel up to 25% (domestically and internationally)

Requirements

• Preferred:
• Advanced proficiency in Microsoft Office Suite of programs
• Knowledge of Supply Chain and/or Logistics industry
• Presentation experience with internal and external key decision makers
• Demonstrated experience in consultative and strategic sales
• Ability and desire to work in a fast-paced environment
• Strong negotiation and conflict resolution skills
• Advanced written and verbal communication skills
• Demonstrates skill of managing internal and external customer expectations
• Proven ability to build, lead, and foster a team-oriented environment
• Values a diverse and inclusive work environment
• Equal Opportunity
• Your Health, Wealth and Self

Benefits

Additional Information

C.H. Robinson is seeking a Strategic Customer Success Manager to join our APAC Managed Solutions team. In this key position, you will be responsible for growth and retention of strategic global accounts. The main objective is to ensure our customers are deriving maximum value and utilization from our technology and services via relationship-focused client management. You will drive results through strategic business reviews and strategic account plans and owns the customer value proposition. At C.H. Robinson, we believe that in-person collaboration is key to driving innovation and achieving success. In this role, you will work on-site with your peers five days a week, fostering creativity and producing impactful results through face-to-face interactions. Experience the full benefits of teamwork and immediate collaboration in a vibrant and engaging workplace.

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