Customer Svc Exec (Call Centre, Service, Spare Parts) JAC

Responsibilities

• Handle and resolve all customer queries received via phone, email, social media platform and live chats effectively and promptly.
• Follow up closely with internal parties for resolutions.
• Proactively escalate query trends, potential issues and recurring service failures to teamlead/ manager and ensure that appropriate corrective action is implemented toavoid future problems.
• All customer service request and any follow-up interaction is logged into CRM accurately andtimely.
• Assist in processing and invoicing Local and Export spare part orders.
• Preparation and generation of weekly customer service report, weekly and monthly report to BUand HOD.
• Spare parts inventory management.
• Perform other assigned duties and/or project work.

Requirements

• Experience in Call Centre, Banking or Customer Service (calls and correspondents) environmentwill be an advantage.
• Possess a positive mind-set with a "CAN-DO" attitude, and passion to deliver qualitycustomer service.
• Possess excellent phone etiquette, comprehension, communication, and interpersonal skills.
• Proficient in Microsoft Excel, Word and PowerPoint.
• Experience in SAP will be an advantage.
• On-the-job training will be provided to ensure proficiency in role requirements.
• Please submit resumes to jason.chow@oaktree.com.sg with the following details in MSWord format:
• Position applying for
• Current remuneration
• Expected remuneration
• Notice period
• Jason Chow Yew Fai
• EA License No : 06C4642
• EA Reg No : R25158800
• We regret that only shortlisted candidates will be notified.

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