Telesales Team Member Level I

Responsibilities

• Make outbound/receive inbound calls to past owners to generate new sales, and upgrades to restructure their accounts.
• Re-engage canceled owners by understanding concerns, overcoming objections, and offering tailored product solutions.
• Manage leads over a 45-day sales cycle with consistent follow-up (calls, emails, texts).
• Present the full Westgate product portfolio (cross-trained across all inventory).
• Ensure customer satisfaction by confirming products sold meet needs and expectations.
• Achieve department standards: 50+ calls daily
• $40,000+ average net volume
• Accurately document all interactions and follow company/regulatory policies.
• Partner effectively with Telesales Team lead who is organizing and assigning leads.

Requirements

• Active Florida Real Estate License (required).
• 6+ months timeshare sales experience preferred.
• High school diploma or GED.
• Strong communication and objection-handling skills.
• Organized, self-motivated, and goal oriented.
• Basic computer and CRM proficiency.
• Why Westgate?
• Comprehensive Health Benefits - Medical, Dental, and Vision Coverage
• Paid Time Off - Vacation, Sick, and Personal Time to Recharge
• Paid Holidays
• 401(k) with Generous Company Match to Support Your Future
• Daily Pay - Access Your Earnings When You Need Them
• Family-Focused Benefits - Pregnancy, Parental Leave, and Adoption Assistance
• Wellness Programs to Support Your Well-Being
• Flexible Spending Accounts (FSA)
• Tuition Assistance to Help You Grow Your Career
• Military Leave
• Employee Assistance Program (EAP) - Support When You Need It Most
• Life, Disability, Accident, Critical Illness, and Hospital Insurance
• Pet Insurance for Your Furry Family Members
• Loyalty Program - Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
• Low-Cost Gym Membership
• NEW! David A. Siegel Legacy Scholarship - Up to $40,000 for Team Members' Dependents
• Career Growth and Advancement Opportunities
• Community Involvement - Give Back and Make an Impact
• This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.

Benefits

Additional Information

As a Telesales Representative , you'll help former owners rediscover the value of vacation ownership. You'll guide them through a sales process, listen with empathy, and match them with the right product at the right price. This role offers a steady income, biweekly pay, benefits, and the chance to build lasting relationships while driving revenue for Westgate.

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