Senior Environmental Sustainability & ESG Manager

About the role

At Twilio, we're shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you're part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we're acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! . See yourself at Twilio Join the team as Twilio's next Senior Environmental Sustainability & ESG Manager. This position is needed to implement, operate, and continuously improve the company's existing environmental sustainability and ESG programs. This role ensures that our Environmental Sustainability and ESG priorities are executed with excellence, rigor, and cross-functional coordination within established strategic direction.

Responsibilities

• In this role, you'll lead:
• Strategy, Governance, and Leadership
• Lead the development, maintenance, and long-term evolution of the company-wide environmental sustainability and ESG strategies by assessing business priorities, developing strategic recommendations and proposals for executive leadership consideration, and driving alignment with enterprise goals.
• Benchmark practices against peers to inform refinements, redefine strategy, or create new enterprise-level approaches.
• In partnership with the VP, Social & Environmental Impact, maintain and promote sound ESG governance practices, including the integration of climate risks into the Enterprise Risk Management (ERM) process and educating leadership and the Board on emerging ESG developments.
• Develop and propose strategies for internal engagement on climate and ESG initiatives to build employee pride.
• ESG Regulatory Compliance and Reporting
• Track applicable environmental and ESG regulations, standards, and frameworks and support their implementation.
• Manage existing compliance programs and stand up new, robust processes where gaps exist by translating regulatory or framework requirements into practical execution steps.
• Coordinate with and serve as a subject-matter resource to Legal, Technical Accounting, and Risk teams to support compliance readiness and responses.
• Oversee the project management of voluntary reports (e.g., annual Impact Report), assessing emerging trends, shaping narrative recommendations, and framing strategic considerations and decision options for leadership review.
• Direct the execution and periodic refresh of Climate Risk Assessments and Double Materiality Assessments (DMA) as needed to identify evolving impacts, risks, and opportunities.
• Monitor and recommend alignment with third-party reporting frameworks (e.g., ESRS, SASB, TCFD) and manage the implementation of programs required to align with these standards.
• Support internal and external sustainability reporting by preparing accurate, consistent, and audit-ready inputs. Identify gaps in ESG data collection and establish robust new data processes to maintain a sufficient audit trail for internal and external assurance.
• Commercial Alignment and Stakeholder Management
• Develop a consistent strategy for responding to RFPs, customer questionnaires, and inquiries to effectively and accurately communicate the company's ESG performance and ESG value proposition.
• Serve as the ESG SME during contract negotiations, partnering with Commercial Legal to draft sustainability addendums that protect business interests and advance ESG goals.
• Review and approve all submissions to ESG rating agencies (e.g., ISS, CDP, EcoVadis) and monitor peer trends to adjust program design and meet stakeholder needs.
• Partner with internal stakeholders to integrate sustainability considerations into strategic programming (e.g., grants, procurement) and design projects that improve overall ESG performance.
• Develop targeted strategies to meet stakeholder expectations regarding emerging environmental impacts, such as data centers and other high-growth interest areas.

Requirements

• Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always lookin

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