Telehealth Medical Ally-RN

About the role

This role will be responsible for providing health coaching, information and support to My Medical Ally/Alight participants by phone and other channels. The Nurse works within a physician-led team to coordinate educational content and other services to meet each participant's needs.

Responsibilities

• Informing and supporting participants to seek the best clinical outcomes; not engaging in the practice of nursing or medicine. Educating callers regarding clinical services that are available to them.
• Assessing and identifying opportunities to support the patient along their health care journey via a conversational approach. Engaging caller and building rapport.
• Educating and supporting patients virtually on complex disease with a focus on cancer diagnoses.
• Providing immediate assistance with symptomatic callers and referral, if necessary.
• Communicating patient preferences to a physician led team to provide the patient with pertinent health information.
• Adhering to all confidentiality and HIPAA requirements as outlined within Alight's Operating Policies and Procedures. Upholding this regard to any aspect of the data handled or services rendered in the undertaking of the position.
• Managing assigned workload, including ongoing client follow-up and customization of report materials with ease. Maintaining timely accurate entry of all case notes and client interactions in database.
• Participating in physician conference calls with patients and their families, including in some cases, scheduled calls outside of usual shift.
• Conducting feedback surveys with clients to evaluate satisfaction, utilization of services provided and impact of clinical services. Assisting with developing and maintaining policies and procedures.
• Maintaining knowledge of all educational materials, web tools, and other corporate employers benefit programs. This ensures providing current informational and navigational support to assigned clients.

Requirements

• Be a Registered Nurse with a BSN and equivalent experience. The ideal candidate will have a compact state license.
• Possess experience in a clinical setting providing direct support to patients and their families from diagnosis through treatment.
• Have ability to convey medical information to non-medical audiences.
• Possess experience working with a variety of digital/internet media and interest in exploring new information technology.
• Be proficient in computer and internet navigation skills.
• Provide high quality, professional, customer service.
• Be enthusiastic, must enjoy working independently and in a team environment.
• Be adaptable to a busy, evolving environment while displaying excellent customer service skills.
• Have excellent interpersonal communications skills both written and verbal.
• Application and Interview

Benefits

Additional Information

Come make a difference and consider this unique opportunity to step into a rewarding career. Amazing Opportunity and Great Place to Work! Our story At Alight, we believe a company's success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to "Be Alight." We are passionate about connecting purpose with impact. Alight empowers clients to build a healthier and more financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, navigation, and absence management.

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