Associate Improvement Manager

About the role

Associate Improvement Manager contributes to the success of Greenpoint Technologies through special projects which enhance business operations, improve efficiency, and streamline communication. Essential Duties & Responsibilities Leads the deployment and sustainment of Continuous Improvement (CI) frameworks (e.g., Lean, Six Sigma, Kaizen) across business units. Facilitates value stream mapping sessions to identify waste, bottlenecks, and process inefficiencies. Establishes and monitors key performance indicators (KPIs) to measure process effectiveness and improvement outcomes. Drives root cause analysis (RCA) using structured methodologies (e.g., 5 Whys, Fishbone Diagram) and ensures corrective/preventive actions are implemented Champions a culture of continuous improvement by promoting employee engagement, idea generation, and problem-solving at all levels. Standardizes best practices and ensures documentation, replication, and scalability across the organization. Partners with Quality and Operations teams to align CI initiatives with compliance and regulatory requirements. Supports enterprise transformation initiatives aligned with organizational strategy, including digital, operational, and cultural transformation efforts. Identifies opportunities for process automation, digitization, and system integration to improve efficiency and reduce manual effort. Acts as a change agent to drive adoption of new tools, systems, and ways of working across the organization. Tracks and reports transformation and continuous improvement benefits realization (cost saving, cycle time reduction, quality improvements) Develops solutions to key business issues and presents alternatives. Leads complex and large-scale projects for cross-functional and/or cross-departments as allocated by executives. Identifies and creates improvement opportunities that support key strategic initiatives. Estimates the resources and participants needed to achieve project goals. Drafts and submits budget proposals to Vice President, Operations. Plans and schedules project timelines and milestones using appropriate tools. Develops and delivers progress reports, proposals, requirements documentation, and presentations. Proactively manages changes in project scope, identifies potential risk items and develops mitigation plans to address them. Effectively communicates project expectations to team members and stakeholders in a timely and clear fashion. Mentor and coach entry-level employees in Continuous Improvement. Provides direction and support to project team. Will support and assist in the development of strategic initiatives throughout the organization. Creates and executes project work plans and revises as appropriate to meet changing needs and requirements. Leads the planning and implementation of projects, to include training of necessary personnel and practical revisions to BMS where necessary. Implements and manages project changes and interventions to achieve positive project results. Summarizes projects to plan results periodically and at close of project. Audits solutions and processes on a periodic basis to ensure effectiveness. Makes recommendations for cross-functional organizational improvement opportunities. Maintains regular attendance including being at work, being on time to work and working full shifts. Other duties as assigned. Competencies To perform the job successfully, an individual should demonstrate the following competencies : Greenpoint Core Competencies Adaptability - Adapts to changes in the work environment, manages competing demands, and accepts constructive criticism/feedback and changes approach or method to best fit the situation. Communications - Expresses ideas and thoughts effectively in verbal and written form, exhibits good listening and comprehension, and keeps others informed and uses appropriate communication methods. Dependability - Responds to requests for service and assistance, follows instruction and responds to management direction, takes responsibility for own actions and doing the best job possible, keeps commitments, and maintains reliable attendance. Initiative - Sets and achieves challenging goals, demonstrates persistence, and overcomes obstacles, measures self against standard of excellence, recognizes and acts on opportunities, and takes calculated risks to accomplish goals. Teamwork - Balances team and individual responsibilities, exhibits objectivity and openness to others' views, gives and welcomes feedback, contributes to building a positive team spirit, and puts success of team above own interests. Work Quality - Demonstrates accuracy and thoroughness, displays commitment to excellence, looks for ways to improve and promote quality, applies feedback to improve performance, and monitors own work to ensure quality. Safety - You observe safety and security procedures, you determine appropriate action beyond guidelines, you use equipment an

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